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Mass notification system delivers campus alerts

March 6, 2008

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Simon Fraser University is going live with a mass notification system that will quickly deliver emergency alerts to the campus community via text messaging, instant messaging (IM), e-mail and voice messaging.         

The system launched on March 6.

“We have almost 30,000 students, staff and faculty spread across our three Lower Mainland campuses and I am pleased this important communications tool is now in place to enhance their safety and well-being,” says President Michael Stevenson.

SFU purchased the 3N (National Notification Network) system for $78,000 over two years. Project manager Steve Ray says 3N offered a “robust, well-priced product, with the important added benefit that all personal contact information that we collect will be stored in Canada rather than south of the border.”

Everyone in the campus community is urged to update contact information, especially cell phone numbers. Students can do this at sis.sfu.ca. Faculty and staff can go to myinfo.sfu.ca.

Emergency messages will be delivered first via text message, then IM, then e-mail, and finally voice message. The message will request that the recipient acknowledge receipt, so that multiple messages aren’t sent to the same person.

Although SFU Alerts performed successfully in trial tests, there will be a campus-wide test by mid-April.
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