Computing Facilities and Help

For departmental computer support, and to learn about software and facilities available to you, see the Departmental Links below. The Dean of Science Office provides centralised IT Support for the Faculty of Science.  Additional information and help is available from SFU IT services (see links below).

Primary research computing facilities for the Department are provided by the individual labs. Other important computing resources include the University-wide computing labsIRMACS, SFU Bioinformatics group, and the Westgrid computing project which provides provides access to high performance computing capability.

Links to IT Services sites:

Help is available:    

Submit a Support/Help Ticket! 

View your help tickets at https://esupport.sfu.ca/.

If you need help with computers and technology, or you are not lsure but think your computer should be doingsomething more for you, please submit a trouble ticket. You may also email or see me (Dave Carmean, bio-computing@sfu.ca, B8230) or leave a message for me at 778-782-2030.  I concentrate on databases and the web to automate workflow and information sharing.

Information on Software, Wireless, Outages, Linux, etc.

Faculty of Science IT Support Page

SFU IT Services Best source of Information specific to SFU. However, most support requests to them will get a response to contact your local IT support (us!).

Software Available at SFU Be sure to check this before you purchase software.

IT Services for Researchers High-performance computing, Linux support, and other services.

Wireless Setup In General, first connect to SFUNET, then follow the instructions for making a connection to SFUNET-Secure and Eduroam. You cannot connect to these without installation of a certificate on your device (Windows, Mac, Linux, iOS and Android)- just entering your password will fail.

SFU IT Services Twitter  First Place to go to see if there are general network/system problems and you can't access this page.

SFU specific and general help is available from IT Services.  Visit their help page for information on SFU specific technologies (Student Information Services, Canvas, FINS, etc.).
 
The Graduate Student Caucus has a great deal of information in their Survival Guide.