Computing Facilities and Help

For departmental computer support, and to learn about software and facilities available to you, see the Departmental Links below. The Dean of Science Office provides centralised IT Support for the Faculty of Science.  Additional information and help is available from SFU IT services (see links below).

Primary research computing facilities for the Department are provided by the individual labs. Other important computing resources include the University-wide computing labsIRMACS, SFU Bioinformatics group, and the Westgrid computing project which provides provides access to high performance computing capability including the Bugaboo computing cluster.

Links to IT Services sites:

Help is available:    

Submit a Support/Help Ticket! (select biology queue)

View your help tickets at

If you need help receiving e-mail attachments, accessing your PC or Macintosh from home, putting classes or information on the web, or you are not sure but think your computer should be doing something more for you, please submit a trouble ticket. You may also e-mail or see me (Dave Carmean,, B8230) or leave a message for me at 778-782-2030. I am available to anyone in our department for help with computing. My job is to answer your computing questions or point you in the direction of someone that can.
SFU specific and general help is available from IT Services.  Visit their help page for information on SFU specific technologies (Student Information Services, Canvas, FINS, etc.).
The Graduate Student Caucus has a great deal of information in their Survival Guide.