SCHOOL OF COMMUNICATION

CMNS 200-3

Silva Tenenbein	Spring 2002
CC6234; 291-4788	Burnaby Evening
Email: stenenbe@sfu.ca	http://www.sfu.ca/~stenenbe/

EFFECTIVE COMMUNICATION

Prerequisites:

25 credit hours. CMNS 110 and CMNS 130 highly recommended.
This course is recommended for Co-op students.

Overview:

In this interactive, learner-centred course, students will begin to acquire theoretical understandings and practical skills necessary for participation in any public discourse. In addition to being exposed to the process of writing for different audiences, students have opportunities to develop interpersonal communication skills, including interviewing and active listening; management skills, including giving effective feedback; and teamwork skills, including peer evaluation. Sharing their (heavy) workloads, students work together in groups with real organizations, who will be presented with their work at the end of the semester.

Required Texts:

1. Ingre, David, Express: A Brief Guide to Technical and Business Communication.
Nelson Thomson Learning, 2001. ISBN 0-17-616758-7.
2. Guth, David W. and Charles March, Public Relations: A Values-driven Approach. Needham Heights: Allyn and Bacon, 2000 ISBN 0-205-29574-6.

(Highly) Recommended Text:

Kessler, L. and D. McDonald, When Words Collide ( 5th edition). Wadsworth/Thomson Learning, 2000.

Week 1 INTRODUCTION TO THE COURSE CONCEPTS
Week 2 INTERPERSONAL AND MULTICULTURAL COMMUNICATION
Week 3 GROUP PROCESS, CONFLICT RESOLUTION , AND AUDIENCE IDENTIFICATION,
Week 4 INTERVIEWING, IN THEORY AND PRACTICE
Week 5 RESEARCH AND WRITING 1
Week 6 RESEARCH AND WRITING 2 / COMMUNICATION PLANNING 1
Week 7 MASS AUDIENCE COMMUNICATION
Week 8 WRITING COLLATERAL MATERIAL
Week 9 MIDTERM
Week 10 COMMUNICATION PLANNING 2 AND ETHICAL BEHAVIOUR
Week 11 PRESENTATION SKILLS 1
Week 12 PRESENTATION SKILLS 2 AND COMMUNICATION CONSULTING
Week 13 PRESENTATIONS

Grading:

The School expects that the grades awarded in this course will bear some reasonable relation to established university-wide practices to both levels and distribution of grades. In addition, the School will also follow Policy T10.02 with respect to "Intellectual Honesty" and "Academic Discipline" (see the current calendar, General Regulations Section.)