Card Access Guideline and FAQ
- What do I need to access CSIL and other CMPT Labs?
- Who can access the CSIL facilities?
- When should I return my card/fob?
- How do I report CSIL access card/fob issues?
getting an access card
- How do I get an access card?
- Where can I get my access card?
- What if I already have an access card?
- I have an access card from another SFU department. Do I still need a separate card to access CSIL and other CMPT Labs?
- I'm a Grad student / TA / Sessional / CMPT Major, how do I get access?
- I registered late in a Computing Science course. How do I get an access card?
- I am taking CMPT courses at Burnaby campus, may I access to CSIL @ Surrey?
- I am taking my first CMPT course and I don't plan to take any more; do I need to get the CSIL access card?
- I lost my card, or, my card was stolen. What do I do?
- I found my old card after reporting it lost and obtaining a replacement, what should I do?
- My card worked properly for a few weeks and now it doesn't - why?
- My card allows me to use other department's lab but not CSIL - and I am taking courses from both departments. What should I do?
You require an access card (or fob; as noted we use the words interchangeably in this FAQ) to open the door and enter the labs. There are different cards for Burnaby and Surrey as the SFU security systems use different technology on the two campuses.
For your own protection please never open the door other people.
SFU security personnel periodically check the labs and students without valid cards will be asked to leave.
Please report all problems: email helpdesk.
Here is the information to include to help us investigate the issue:
Your full name:
SFU Computing ID:
Campus & Room#:
Access fob or card number (Optional)**:
CMPT Course numbers:
Description of the issue (details can help!):
** IF you can read the number - many are worn off. It's a 5 or 4 digit number on your card or fob, not the long number, just the short one. If it is unreadable, that's ok, but if your problem involves confusion about what fob you have, you may need to visit camus security for them to scan the fob(s).
getting an access card
The access cards in Burnaby and Surrey are different and not interchangeable.
Students who plan on taking CMPT courses in future semesters should keep their access cards, as a fee will be charged for issuing a replacements. Access will be automatically renewed in subsequent semesters when CMPT courses are taken.
If you don't already have an access fob, visit the SFU Access Control Office on or after the third business day following your registration into any CMPT course. When you pick up your fob, you'll have to show your student identification and pay a fee. See the "Where can I get my access card" answer on this page.
Surrey and Vancouver CMPT students: all students registered in any CMPT course have been granted access to CSIL in Burnaby, follow the instructions above to get a Burnaby campus access fob. If you already have a fob it should work automatically.
CMPT Majors: if you are registered as a active CMPT major but not enrolled in a CMPT course for the current semester, you can request CSIL access by emailing helpdesk.
In Surrey, please visit the Security Desk located in the Mezzanine. The Surrey Security desk is located at the top of the stairs leading to the Mezzanine. Security services are available 24 hours a day, however, building access is restricted to 7am to 6pm without an access card.
Lists of registered students requiring access cards are generated for Surrey at the same time as for Burnaby, so the same waiting period after registration applies. Cards are currently not charged for, though this may change in the future.
Burnaby and Vancouver CMPT Students: Students taking CMPT classes in Vancouver or Burnaby can request Surrey CSIL access by emailing helpdesk.
Please visit the Access Control Office, which is located in the room 1300 of Discovery 1 in Discovery park. It is a short walk from the ASB, by follow the red dots on this map:
Please visit the Security Desk located in the Mezzanine next to the main stairs.
If you already have an access card, it will automatically be updated to allow you in to CSIL each semester you are registered for a CMPT course.
Registered CMPT majors can request CSIL access when they are not enrolled in a CMPT course by contacting helpdesk. (your SFU student status must be active)
Please allow 24 hours including one full work day for your card to be re-activated before you contact helpdesk.
Burnaby and Surrey campuses use different cards, but in general the cards on each campus will work for any department that arranges appropriate access via campus security.
If you have a card properly registered in your name, CSIL access should be added automatically after you enrol in a CMPT course - provided it is compatible with our security system.
If this does not appear to have happened, it is likely that you were put on the list to pick up a new card. You can contact campus security to ask them to transfer the access to your old card, or email helpdesk.
You can keep the card in anticipation of needing it in future if you wish. If you recieved your card prior to 2017 you may have paid a refundable deposit and you can turn your card in at the SFU Security Access Control office for a refund. SFU Security keeps records of the deposits paid, contact them with any questions.
New Computing Science Grad students should get an access card form in the package of information they received at the grad orientation. Contact the grad program coordinator if you do not have one.
All our active grad students should have CSIL access, email helpdesk if you do not.
If you are a grad student and need access to one of our research labs, or need your research lab access renewed, please ask your supervisor to email helpdesk.
If you are a new TA or a sessional instructor for a CMPT course and do not have CSIL access, contact the administrative staff person that provided the TA contract or email helpdesk.
If you are an active SFU student and declared CMPT major or minor, on request we will give you CSIL access during the semesters you are not taking CMPT courses, email helpdesk.
The short answer is: yes; but it is a manual process.
By default, only the students who are taking CMPT courses which offered at Surrey campus will have access to CSIL @ Surrey.
So, if you are taking CMPT courses at Burnaby campus, please email us so we could inform the campus security to add you to the list.
I am taking my first CMPT course and I don't plan to take any more; do I need to get the CSIL access card?
First of all, to take full advantage of CSIL resources, you must have a valid CSIL access FOB. Remember our policy: "No valid CS access FOB, no access, no exceptions."
Besides, this card may be used for accessing other departments' facilities since many departments are using the similar security system.
Lost or stolen cards for Burnaby campus:
Report it at the Security and Information Centre where an incident report (IR) will be generated and you’ll be provided with an IR number on a card. To replace the card, take the IR number and picture ID to the Access Control Office in person. You will need to pay replacement fees.
Lost or stolen card for Surrey campus:
Report it at the Surrey Security desk.
My fob/card worked properly and now it doesn't?
This will happen if you are no longer enrolled in a CMPT course. If that is not the case please email helpdesk, along with your student number and the access fob/card number, if you can read it (many are worn off), and describe what has happened. If you also use this card to access another department please let us know the details.
My card allows me to use another department's labs but not CSIL - and I am taking courses from both departments. What should I do?
Sometimes, granting access to one department's labs causes the loss of access to another department's labs; e.g. it has happened to students who are taking both ENSC and CMPT courses.
If this happens to you, please send an email to helpdesk, in which you should:
- provide a full list of the courses you are taking for current semester
- specify the names of all the labs (from different departments) you should have access to
You and your friend could lose your access to the labs as a consequence, this violates SFU policy.
Note that before an access card is issued you sign an agreement:
- To only use the access card for yourself.
- The access card remains the property of SFU.
- You will not pass the card to another person.
- You will return the card when you no longer require its use.
If your card is found in another person's possession it will be confiscated by SFU Security.