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Help documentation and how to's

 

Live Chat

Live Chat is monitored between 9:00am and 6:30pm, Monday through Friday

Due to the amount of questions, it may take a few moments for a technician to respond. We appreciate your patience.

Ask a question or report an issue

 
 
 
 
example: kipling
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example: kipling@sfu.ca
 
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Requests are monitors between 8am-8pm, Monday to Friday

You should receive a response in 24 business hours

Requests are monitors between 8am-8pm, Monday to Friday

You should receive a response in 24 business hours

You should receive a response in 24 business hours

If you are unable to find an appropriate answer in the help documentation provided, you can submit a request for help using this form.

How to report an issue

In the Message field, please provide as many details as possible, such as:

  1. the name of the system you are trying to access (e.g., WebCT),
  2. the name of your browser (e.g., Firefox),
  3. your operating system (e.g., Windows Vista), and
  4. whether or not you are able to log in to other systems

We will do our best to direct your query to the most appropriate support person and get you a response as soon as possible.