As a first responder, you’re regularly called upon to assist those impacted by a critical event, including members of the public, as well as colleagues. This course breaks down the basic concepts and skills involved in communication and helping others, including interpersonal communication principles and methods; skills such as empathy, clarifying, summarizing and paraphrasing; the helping process; the principles of helping (self-determination, equal relationships, dignity and respect); and the differences between counselling and helping skills.
Communication and Helping Skills
For online offerings, registration may close up to two business days before the course begins. Your course begins on the first date listed and ends six days after the last date listed. The interim dates/times are not your actual online class times.
What will I learn?
After completing this course, you should be able to do the following:
- Define and identify elements and functions of interpersonal communication
- Identify listening styles, perceptions and related barriers to active listening
- Explain the role of verbal and nonverbal expression in interpersonal communication
- Demonstrate sensitivity techniques to assist in communication with diverse cultures
- Summarize the importance of good communications skills during a crisis
- Demonstrate the skills necessary to effectively de-escalate a person in crisis
How will I learn?
- Participation in online discussions
You will access course materials online using Canvas.
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