| 2.1 |
your Contract runs for at least the Minimum
For
each Device you own, your Contract starts on the date of Registration
and will continue for the Minimum Term and thereafter You have limited
rights to terminate your Contract during the Minimum Term as described
in Section 4. |
| 2.2 |
what happens when the minimum term ends
After
the Minimum Term ends, we will continue to supply you with Services as
normal until your Contract is terminated in any of the ways described
in Section 4. |
| 3. provision of Services |
| 3.1 |
what we aim to provide in the UK
We
will take all reasonable steps to make the Services available to you at
all times. The Services are only available within the range of the base
stations that make up our Network. We cannot guarantee a continuous
fault free service. Please note that: |
| 3.1.1 |
the
quality and availability of Services may sometimes be affected by
factors outside our control - such as local physical obstructions,
atmospheric conditions, other causes of radio interference, features or
functionality of your Device, the number of people trying to use the
network at the same time, and faults in other telecommunication
networks to which the Network is connected |
| 3.1.2 |
the quality of our Services may not be at its best inside buildings or below ground |
| 3.2 |
When you move outside the Orange enhanced service area this may result in: |
| 3.2.1 |
the call being terminated if you are on a video call |
| 3.2.2 |
the speeds at which data is downloaded being affected. |
| 3.3 |
Any coverage maps are our best estimate but not a guarantee of service coverage which may vary from place to place. |
| 3.4 |
Services may sometimes be affected by maintenance and upgrading
The
Network and the Services may from time to time require upgrading,
modification, maintenance or other works. These may result in some or
all of the Services becoming temporarily unavailable. In such cases,
we'll do everything we can to keep the period of non-availability to a
minimum. However, some interruption may be inevitable. |
| 3.5 |
suspension of Services
We may suspend some or all of the Services you use, without giving you notice if: |
| 3.5.1 |
we have good reason to believe that you haven't complied with one or more of the terms of your Contract |
| 3.5.2 |
you
don't pay your bill within the time stipulated in Condition 6.2; we
reserve the right to place a Bar on some or all of the Services from
your Device (with the exception of calls to the emergency services).
This Bar will remain in force until you've paid everything you owe us.
At our discretion, we may charge you for Reconnection and removal of
the Bar |
| 3.5.3 |
we
also reserve the right to Suspend Services if a complaint has been made
against you. The complaint will be thoroughly investigated, and
Services will remain suspended until we know the results of that
investigation. Any complaint you make will similarly be thoroughly
investigated |
| 3.5.4 |
we have good reason to believe that your mobile phone number is being used for fraudulent or improper purposes |
| 3.5.5 |
we
suspect on reasonable grounds that information has been supplied to us
without the knowledge of the person named or that an application is
unauthorised or contains false particulars |
| 3.5.6 |
you notify us that your Device has been lost or stolen. |
| 3.5.7 |
we are required by the emergency services or other government authorities to suspend your Services. |
| 3.6 |
You will remain liable for all monthly or other periodic Charges during any period of Suspension. |
| 3.7 |
suspension of Orange Additional Services
We reserve the right to change, suspend or withdraw part or all of any Orange Additional Service on giving reasonable notice. |
| 3.8 |
monitoring the Services you use
For
the purposes of good management and security and to make sure we follow
your instructions correctly and to improve our service to you through
training of our staff, or to monitor instances of unsolicited messages
we may monitor or record communications. Where we have good reason to
believe such communication is unsolicited you agree we may but are not
obliged to block such communication. |
| 3.9 |
roaming Services outside the UK
Roaming
relies on the telecommunications systems of foreign networks, over
which we have no control. We cannot therefore offer any guarantees
about Roaming services. |
| 3.10 |
If
you use Services from a country outside the UK your use of the Services
may be subject to different laws and regulations that apply in that
other country. Orange is not liable for your failure to comply with
those laws or regulations |
| 3.11 |
Storage and transmission of information on our Network
We
may establish limits concerning the use of the Services for example the
maximum size of an email message that may be sent or received, the
maximum capacity allocated to you for storage of Content on the Network
which you access via the Services. |
| 3.12 |
You
agree that Orange has no responsibility for the deletion, corruption or
failure to store any Content maintained or transmitted by the Network. |
| 3.13 |
Whilst
Orange has no responsibility to monitor the use of the Services if you
exceed the use limits we reserve the right to refuse to store or send
Content on your behalf. |
| 3.14 |
Access to the Services and Content
Under
no circumstances will Orange or any of the other parties involved in
the provision of Orange Content, be liable for any losses, damages,
costs or expenses arising from or in any way connected with any errors,
defects, interruptions, malfunctions or delays in Content or the
provision of Content. Orange agrees to rectify any such problems in the
Content which are notified to Orange as soon as Orange reasonably can.
If you do notice a fault or error in the Content, please notify the
fault to Orange. |
| 3.15 |
Orange
accepts no liability for the, loss, late receipt or non-readability of
any download, transmission, or other communications. The Content, which
is obtained from a large range of sources, is supplied to You on an "as
is" basis and Orange does not warrant that the Content is of
satisfactory quality, fit for a particular purpose, suitable, reliable,
accurate, complete, secure or is free from error. |
| 3.16 |
Access to the third party services and the internet
We
have no control over the value or quality of goods, services or Content
offered by third parties on or through the Services. As a result we
cannot be responsible or liable in any way for and do not endorse, any
of these goods, services or Content. |
| 3.17 |
The
Services may be used by you to access websites and networks worldwide.
Orange accept no responsibility for the Content or services in respect
of these and you agree to conform with the instructions issued by those
websites and networks relating to your use of those services. |
| 3.18 |
If
you use your Device to access the internet or third party services as
it may not be a secure environment unwanted programs or material or
viruses may be downloaded to your Device without your knowledge which
may give unauthorised access to, or damage your Device and the
information stored on it. Orange is not liable or responsible in any
way for such unauthorised access, damage to or loss of information on
your Device. |
| 3.19 |
Age Restricted Services
You
are not permitted to access our Age Restricted Services (if any) if you
are below the age specified to access the Services. If you are allowed
to access the Age Restricted Services by virtue of the fact you are the
specified age or older you must not show or send Content from the Age
Restricted Services to anyone below the specified age. If you let
anyone under the specified age use your Device you must ensure you
deactivate access to the Age Restricted Services. |
| 4. your rights to terminate this Contract |
| 4.1 |
terminating your Contract after the Minimum Term
You
may terminate your Contract to expire at anytime after the Minimum Term
by giving us at least one month's notice. You are free to restore your
Contract throughout this notice period, should you change your mind. |
| 4.2 |
terminating your Contract during the Minimum Term
You may terminate your Contract before the Minimum Term has expired if you pay us: |
| 4.2.1 |
all Charges that are due, plus |
| 4.2.2 |
a
lump sum equivalent to the total of all the monthly or other periodic
Charges still remaining on your initial Minimum Term agreement (except
in the circumstances set out in Conditions 4.3 and 15.1). You'll be
entitled to a rebate of 5% of that total if you terminate your Contract
up to and including the first day of the last month of the Minimum Term. |
| 4.3 |
terminating your Contract because Orange has changed its terms
You
may also terminate your Contract if we vary its terms, resulting in an
excessive increase in the Charges or changes that alter your rights
under this Contract to your detriment. In such cases you would need to
give us at least 14 days written notice prior to your Billing Date (and
within one month of us telling you about the changes). However this
option does not apply if: |
| 4.3.1 |
we
have increased the Charges by an amount equal to or less than the
percentage increase in the All Items Index of Retail Prices published
by the Central Statistical Office in the Monthly Digest of Statistics
in any 12 month period; or |
| 4.3.2 |
the
variations we have made have been imposed on us as a direct result of
new legislation, statutory instrument, government regulation or
licence; or |
| 4.3.3 |
the
variation relates solely to an Orange Additional Service, in which case
you may cancel that Orange Additional Service in accordance with
Condition 15.1. |
| 4.4 |
terminating your contract because Orange is no longer able to provide access to the Network
If, for reasons beyond our control, we are no longer able to provide Network Services, we will at our discretion either: |
| 4.4.1 |
make arrangements for you to be supplied with equivalent Services by another network at no extra cost to you, or |
| 4.4.2 |
accept
written notice from you that you wish to terminate your Contract. In
such cases we will refund any pre-paid Charges that have not been used
up. |
| 4.5 |
termination of your Contract by Orange
We
may terminate your Contract immediately at any time in respect of any
or all the Devices owned by you, in whole or in part, by giving you
written notice if: |
| 4.5.1 |
you fail to pass any credit assessments which we may reasonably consider to be necessary from time to time |
| 4.5.2 |
you fail to pay any of your bills from Orange on time |
| 4.5.3 |
we have good reason for believing that any information you have given us is false or misleading |
| 4.5.4 |
you
become insolvent within the meaning of Section 123 of the Insolvency
Act 1986, or bankrupt, or make any arrangement with creditors or go
into liquidation or become subject to an administration order or a
receiver is appointed over any of your assets or if we have good reason
for believing that you are unable to pay the Charges |
| 4.5.5 |
in
addition, we may terminate your Contract at any time after the Minimum
Term has expired by giving you at least one month's written notice. |
| 4.6 |
termination of your contract by Orange without written notice
We
reserve the right to terminate your contract immediately at any time in
respect of any or all of the Devices owned by you, in whole or in part
without notice to you if: |
| 4.6.1 |
we
have good reason for believing that you have breached Conditions 6.4.2,
6.4.3, 6.4.4 or 6.4.5, 6.4.8, 6.4.9, 6.4.10, 6.4.11 or |
| 4.6.2 |
you
haven't complied with one or more of the terms of your Contract and do
not correct the breach within 7 days of being asked by us in writing to
do so. |
| 4.7 |
termination and Line Two
Termination of your Contract for any reason connected with Line One will result in automatic termination of Line Two. |
| 5. effect of Termination of the Agreement |
| 5.1 |
When this Agreement is terminated, your Device will be Disconnected and you will no longer be able to use the Services. |
| 5.2 |
what to do after Termination of your Contract
Termination
of your Contract is subject to you paying us any money you owe us and
us paying you any money we owe you. After termination, it is your
responsibility to cancel any direct debits, standing orders, credit
card mandates or other authorisations you may have given for periodic
payments to be made to us by third parties. |
| 6. your responsibilities |
| 6.1 |
when your payments are due
Ordinarily
we will invoice you monthly in advance for monthly charges which are
non-
refundable and monthly in arrears for call and message charges but we
reserve the right to amend the invoicing period and submit interim
invoices to you. The Connection charge will be included on your first
invoice. Charges in respect of Services not supplied directly by us
e.g. Roaming may be invoiced several months in arrears. VAT will be
added to all invoices at the relevant rate where applicable. Payment is
due when you receive your invoice.
|
| 6.1.1 |
you
will be responsible for paying all Charges on your Account, whether or
not they have been accrued by you personally. You will also be
responsible for any extraordinary costs incurred in administering your
Account, including collecting any payments. If your Service has been
Disconnected, either at your request or ours, you will remain
responsible for paying any outstanding Charges |
| 6.1.2 |
you
must make your payment when you receive your invoice and by one of the
payment methods stated on your invoice subject to clause 6.3. However
we may also submit an interim bill or require an immediate payment if
we think you have exceeded a reasonable limit on your Account. |
| 6.2 |
penalties for overdue payments
If
payment is not made within 14 days of its due date, we may charge
interest on all sums outstanding at the rate of 2% above the base rate
of National Westminster Bank. This interest will be charged on a per
annum basis calculated daily. |
| 6.3 |
payment methods
Ordinarily
we will accept payment of Charges by credit card, debit card, cheque,
direct debit and electronic transfer, but we reserve the right to
refuse any payment method if we have reasonable cause to believe such
payment will be dishonoured. |
| 6.3.1 |
we reserve the right to charge an administration fee each month for payments not made by direct debit |
| 6.3.2 |
we
may arrange for invoices to be issued by a third party on our behalf.
Invoices issued by such third party shall be binding on you and payment
of such invoices in full to the third party will be a valid discharge
of your liability to pay such invoices under this Agreement. |
| 6.4 |
things that you agree to do
Recognising that good management and security of the Services is important to all Orange customers, you agree that you will: |
| 6.4.1 |
provide
whatever proofs of your identity and address that we consider
reasonably necessary from time to time. Whilst photocopy or fax copies
are usually acceptable we do reserve the right to request the original
document |
| 6.4.2 |
keep
confidential, and not disclose to any third party, your Account
password or any personal identification code, number or name issued by
us permitting access to the Services |
| 6.4.3 |
not
use the Services for any improper, immoral, fraudulent or unlawful
purposes or for the sending of any communication or storing any data
which is of an offensive, abusive, indecent, obscene or menacing nature |
| 6.4.4 |
not
cause, nor knowingly allow others to cause, any nuisance, annoyance or
inconvenience, whether to us or to any of our customers, by any means
including the use of the Network for persistently sending unsolicited
communications without reasonable cause |
| 6.4.5 |
not
act in a way, whether knowingly or otherwise, which will impair the
operation of the Network or any part of it, or put it in jeopardy |
| 6.4.6 |
use
only Devices and Accessories approved for use with the Network, and
comply with all relevant legislation or regulation relating to their use |
| 6.4.7 |
comply
with any reasonable instructions issued by us which concern your use of
the Services, and co-operate with us in our reasonable security and
other checks (which may include us making phone calls to you) |
| 6.4.8 |
not
send or upload anything that is copyright protected (unless you have
permission) or which in any way breaches the intellectual property
rights of any third party |
| 6.4.9 |
not copy, modify, store, forward, publish or distribute the Services or their Content without our express permission |
| 6.4.10 |
only use Content for your own personal use and not for any commercial purposes or distribute it commercially |
| 6.4.11 |
not to re-sell, re-supply or otherwise distribute the Services or Devices without the prior written agreement of Orange |
| 6.4.12 |
not to circumvent the Age Restricted Service mechanisms. |
| 7. multiple users |
| 7.1 |
Where there are one or more Users other than you under your Contract, you remain responsible : |
| 7.1.1 |
for ensuring the Services are used in accordance with this Contract and |
| 7.1.2 |
for all Charges incurred to your Account by those Users. |
| 8. Line Two - limitations on usage |
| 8.1 |
Suspension of Services
If we Suspend Services on Line One, Services on Line Two will automatically be Suspended also |
| 8.2 |
electronic messages
It
is not possible to send electronic messages on Line Two this shall
include but not be limited to, text, video and multi media messages. |
| 8.3 |
Service Plan
You may not have a higher Service Plan on Line Two than you have on Line One. |
| 9. information supplied by you |
| 9.1 |
the details you give us must be correct
By
applying for Registration or for Orange Additional Services, you
undertake to provide your correct name, address and other factual
information. You also confirm that: |
| 9.1.1 |
the person stated to be authorised to sign for a company or firm is duly authorised |
| 9.1.2 |
any
individual applying as a member of a company is of full contractual
capacity and is able both to pay for the Services he or she has
requested and to meet his or her other obligations under your Contract |
| 9.1.3 |
You must also tell us if your details change. |
| 9.2 |
what happens if we suspect the details you've given us aren't correct
If
we suspect, on reasonable grounds, that information has been supplied
to us without the knowledge of the person named, or that an application
is unauthorised or contains false particulars, we may delay Connection
or Suspend Services to your Device while we investigate further.
Following our investigation, we will Connect or reinstate the Services
unless we have grounds to terminate. You acknowledge that you will have
no claim against us in respect of any delay or Disconnection caused as
a result of the operation of this Condition. |
| 10. credit assessments |
| 10.1 |
your application is subjeact to credit status
All
applications for Registration and Orange Additional Services are
subject to credit assessment before we can connect you to the Network.
In considering your application we will search your record at the
licensed credit reference agencies. They will add to your record
details of our search and your application. We will use credit scoring
or other automated decision making systems when assessing your
application. If our assessment of you does not meet our normal
requirements we reserve the right to decline to Connect you or to
supply Orange Additional Services or to decide an appropriate credit
limit on your Account. Alternatively, we may ask you to lodge a Deposit
with us before we Connect you. If you believe our assessment of you is
incorrect, we will review your eligibility. However, we cannot accept
responsibility for the accuracy of information provided from the
databases of credit reference agencies. Nor can we accept any liability
for the consequences of our declining to Connect you. |
| 10.2 |
We
will also check your details with a fraud prevention agency who will
record details of any false or inaccurate information provided by you
where we suspect fraud. We or other organisations may use and search
these records to: |
| 10.2.1 |
help make decisions about credit and credit related services, for you and members of your household |
| 10.2.2 |
help make decisions on motor, household, credit, life and other insurance claims, for you and members of your household |
| 10.2.3 |
trace debtors, recover debt, prevent fraud, and to manage your Accounts or insurance policies |
| 10.2.4 |
check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity. |
| 10.3 |
We
may also disclose details of how you conduct your Account to such
agencies. The information will be used by other credit grantors for
making credit decisions about you and the other members of your
household, for fraud prevention, debt recovery, money laundering
prevention, tracing debtors and Account management. For these purposes
we or they may make further searches. Although these searches will be
added to your record they will not be shared by others. |
| 10.4 |
Please
contact us if you would like details of these credit reference and
fraud prevention agencies from whom we obtain and to whom we pass
information about you. You have a legal right to this information. |
| 11. deposits |
| 11.1 |
deposits are held for 12 months
We may request a Deposit from you: |
| a) |
before Connection |
| b) |
before making Orange Additional Services available to you, or |
| c) |
before reinstating the Services after Suspension. |
| d) |
if you fail to pass any credit assessments which we reasonably consider to be necessary from time to time |
| 11.2 |
Deposits
will be held for 12 months from the date of receipt and then refunded
upon request. We do not pay interest on Deposits. If you owe us money,
we may set off Deposits against the amount due to us. If there is a
balance left over in such cases, we will remit this to you or credit
your Account. |
| 12. SIM Card |
| 12.1 |
it's your responsibility to keep your SIM Card safe
Any
SIM Card we supply to you remains our property, but it is your
responsibility to keep it safe. SIM Cards are easily damaged and should
be handled with care. We will replace free of charge any SIM Card found
to be defective through faulty design or workmanship. In any other
circumstances, however, we may charge for replacing it. We reserve the
right to recall any SIM Card from you at any time to enhance or
maintain the quality of the Services. |
| 12.2 |
what to do if your SIM Card is lost, stolen or damaged
You
must inform us immediately if the SIM Card supplied to you is lost,
stolen or damaged. You will remain liable for all Charges incurred
until you do so. We will send you a replacement SIM Card as soon as
reasonably practicable, but we reserve the right to charge you for
doing so. |
| 12.3 |
your SIM Card and other networks
The
SIM Card supplied with your Device enables the Device to work on our
Network only with the exception of Devices which can access Roaming
Services. However, after the Minimum Term we will lift this restriction
at your request, provided all your payments of Charges are up to date
and you pay the current administration charge. The software in the SIM
Card and the Device is either owned by or licensed to Orange which
grants you a non-exclusive licence to use it for accessing the Services
for the duration of your Contract and not otherwise. |
| 13. Directory and Caller ID |
| 13.1 |
what to do if you want your number to remain private
We
will enter your Orange number in Orange and third party directories,
and our Network will allow the display of your Orange number on
receiving Devices. If you prefer not to allow either of these options,
please let us know in writing. Your mobile phone number and the
approximate location of your Device will always be sent if calling the
emergency services. |
| 14. Devices |
| 14.1 |
your Device is not a part of your Contract
Your Device and Accessories are acquired by you outside the terms of your Contract. |
| 15. changes to your Contract |
| 15.1 |
we reserve the right to make changes to your Contract
When
you Register you are asked to choose a Service Plan and to indicate
which Orange Additional Services you require. You may switch to a
higher Service Plan at any time. You may switch to a lower Service Plan
as often as you like after 6 months following your Connection to the
Network. In the event you do switch Service Plan and add to or cancel
Orange Additional Services you must give us not less than 10 days
notice before your Billing Date (subject to the terms of any
promotional offers you have accepted). We do, however, reserve the
right to vary the terms of this Contract from time to time and to make
changes to your Service Plan. We acknowledge that if we do increase the
Charges, withdraw Orange Additional Services or introduce new mandatory
Charges - or if your contractual rights are affected to your detriment
- you may terminate your Contract in accordance with Condition 4.3. If
you do not give notice within one month of our notifying you of any
change(s), you will be taken to have accepted the change(s). |
| 15.2 |
In
exceptional circumstances a government authority may require the
reallocation or change of phone numbers in which case we may have to
change your mobile phone number for the Services |
| 15.3 |
new services
We
are continuously enhancing our existing Services as well as adding new
services, particularly Orange Additional Services. Charges for, and any
special terms and conditions attached to Orange Additional Services
will be notified in Customer Communication. The terms of your Contract,
including Charges current on the date when you take up the offer of any
Orange Additional Service, will apply to it, subject to any special
promotional offer made by us and accepted by you. |
| 16. Customer Communication |
| 16.1 |
please read all the information we send you
We
update our Customer Communication from time to time. Information on
various topics is mailed to Customers with their monthly billing
statements and is available on request from us. You are asked to read
your Customer Communications and to keep those which are mailed to you
until they are superseded. We regard you as having been given any
information if it is either: |
| a) |
included in a mailing addressed to you |
| b) |
by voicemail, email text or other form of electronic message sent by us to your Device |
| c) |
communicated directly by any means. |
| 17. assignment of Contract and change of ownership of Device |
| 17.1 |
your contract is personal to you
Your
Contract is personal to you and you may not assign it. However, we may
at our discretion (not to be unreasonably withheld) allow you to: |
| a) |
nominate a User other than yourself while you remain primarily liable to us under your Contract |
| b) |
terminate
your Contract on short notice if you have transferred title to your
Device to a new customer who has Connected the Device to our Network. |
| 17.2 |
We
may assign our rights to your Contract only if such assignment is on
terms which are at least as advantageous to you as those set out in
your Contract. |
| 18. liability |
| 18.1 |
circumstances in which neither of us accepts liability
Except
as provided in this Condition 18, neither party shall be liable to the
other, whether in contract or tort nor otherwise, for any loss or
damage which is: |
| a) |
not the fault of the other party |
| b) |
indirect and/or not reasonably foreseeable |
| c) |
loss
of business, profits, savings, revenue, use or goodwill, or for any
loss or corruption of data whether caused to the other party through
any breach of your Contract or any matters arising under it. Neither
party excludes liability for negligent acts or omissions causing death
or personal injury to any person. |
| 18.2 |
maximum liability of Orange
Subject
to Condition 18.1, we limit our legal liability up to a maximum of
three thousand pounds per claim or a series of related claims for any
loss or damage which is: |
| a) |
direct financial loss |
| b) |
direct physical damage to or loss of property resulting from our breach of contract or negligence while providing Services. |
| 18.3 |
factors beyond our control
We
will not be liable to you if we are unable to perform an obligation or
provide the Services to you because of any factor outside our control,
including but not limited to Acts of God, industrial action, default or
failure of a third party, war, terrorist act, governmental action, or
by any act or decision made by a court of competent jurisdiction. |
| 18.4 |
your maximum liability
Subject
to Condition 18.1, your liability is limited to payment of all
outstanding Charges due in accordance with the provisions of your
Contract. |
| 19. general |
| 19.1 |
changes to your Contract
Subject
to Condition 15, your Contract may be varied or amended only by the
express mutual agreement of both parties. A party seeking to rely on
such variation or amendment must produce evidence of the other party's
agreement to it. |
| 19.2 |
disclosure of information to third parties
You
agree to the disclosure to any telecommunications company, debt
collection agency, credit reference agency, credit or fraud monitoring
scheme, security agency or credit provider of: |
| a) |
any
information relating to your Contract, including your personal
financial information and details of how you have performed in meeting
your obligations under your Contract |
| b) |
any disclosure as may be within our Data Protection Act registration |
| c) |
any disclosure required as a result of an order of any court of competent jurisdiction or by statutory authority. |
| 19.3 |
Your information
Orange
or its Group companies will use your information which you provide to
us together with other information for administration, marketing,
credit scoring, customer services, tracking your Device and web use
preferences, and profiling your purchasing preferences. We will
disclose your information to our service providers and agents to help
us with these purposes. We will keep your information for a reasonable
period after your contract with us has finished in case you decide to
use our Services again and may contact you about our Services during
this time. |
| 19.4 |
By
registering your Device on the Network you consent to us sharing your
information with other companies in the Orange Group and companies
outside the Orange Group who are our business partners. They or we may
contact you by mail, telephone, electronic messaging services, fax or
email to let you know about any goods, services or promotions which may
be of interest to you. Please call customer services if you do not wish
to receive such information from us, or if you do not wish to receive
information from our business partners, but remember that this will
preclude you from receiving any of our special offers or promotions or
those of our business partners. |
| 19.5 |
By
registering your Device on the Network you consent to our transferring
your information to countries which do not provide the same level of
data protection as the UK if necessary for providing you services you
require. If we do make such a transfer, we will put a contract in place
to ensure your information is protected. |
| 19.6 |
You have a right to ask for a copy of your information (for which we charge a small fee) and to correct any inaccuracies. |
| 19.7 |
When
you give us information about another person you confirm that they have
appointed you to act for them, to consent to the processing of their
personal data, and to the transfer of their information abroad and to
receive on their behalf any data protection notices. |
| 19.8 |
For details of the Orange Group of Companies please visit our website. |
| 19.9 |
delivering communications to you
All
notices to be served in accordance with your Contract must be served by
post or facsimile. We can in addition serve notice to you by voicemail,
email text or other form of electronic message. They will be deemed
served 48 hours after they are sent, or on earlier proof of delivery.
All invoices and notices served by post will be sent to the address
given by you on Registration unless you notify us of a change to this
address. Any waiver, concession or extra time we may allow you is
limited to the specific circumstances in which it is given and does not
affect our rights in any other way. |
| 19.10 |
disputes between you and us
You
may request that disputes between you and us are referred to
arbitration under our Code of Practice for Consumer Affairs. We will
supply a copy of our Code of Practice for Consumer Affairs to you on
request. |
| 19.11 |
miscellaneous
If
either party delays or does not take action to enforce their rights
under the contract this does not prevent either party from taking
action later. |
| 19.12 |
If
any of the terms in this contract are not valid or legally enforceable
the other terms will not be affected. We may replace any term that is
not legally effective with a similar term that is. |
| 19.13 |
Orange company details
|
| 19.14 |
governing law
Your Contract is to be interpreted in accordance with the Laws of England and Wales. |
|
