This Agreement and Simon Fraser University’s policies, procedures, guidelines and regulations govern the SFU card. By obtaining a SFU ID Card, the cardholder agrees to abide by this agreement and the University’s regulations, policies and procedures. All terms and conditions on the use of the SFU ID are subject to change from time to time and without notice. Future changes will apply to all SFU ID cards in circulation and will supersede the previous terms and conditions in effect at the time the cardholder acquired their SFU ID card. The use of the words “you” and “your” denote the person named on the SFU ID card.
Use and Ownership
The SFU ID card and the photograph are the property of Simon Fraser University. They are used by University faculties, services and employees to identify you as a Simon Fraser University student, faculty/staff, or visitor and provide you with access to various services. You must present your SFU ID card upon request by the University or its service providers. The SFU ID card is entrusted to you so you have access to the multitude of services available to you with the card. The photograph taken must be (a) taken by the Registrar and Information Services unit, (b) showing the face from forehead to chin, (c) taken with a neutral facial expression, (d) not altered in any way, and (e) reflect your current appearance. Patrons must remove hats before having their photo taken. For patrons wearing a face cover, a female staff member will be assigned, in front of whom the face cover can be lifted, to take a photograph in the private ID room. Facial expressions must be neutral as it has been identified as a best practice against fraud.
You are the only person entitled to use your card. The SFU ID card is non-transferable. You may not use your SFU ID card for any illegal, improper or unlawful purpose, for example presenting your SFU ID card as evidence of being a current student at the University while not registered as a student. Using another patron’s SFU ID card, or altering, falsifying or selling a SFU ID card is prohibited and subject to sanctions, pursuant to the University’s regulations, policies and procedures.
The SFU ID Card facilitates services provided by SFU departments (for example Dining Services, Library and Recreation & Athletics). Access to individual accounts and services is determined by the respective departments. Please contact individual departments directly should you have any questions.
You are responsible for use of the SFU ID card, including debits made as a result of misuse of your SFU ID card. If you have problems with anything you purchase using your SFU ID card, you need to settle the problem directly with the respective department.
You are responsible for safeguarding your SFU ID Card against loss or theft, for maintaining it in proper working condition. The University will not ask you to divulge any information. If you suspect another person has your SFU ID card, please call Security at 778.782.3100.
Lost or stolen SFU ID cards
If your SFU ID card is lost or stolen, you must immediately have it replaced in person at the Registrar and Information Services unit at one of the three SFU campuses. Until such notice has been received, you are responsible for all transactions, and use of your SFU ID Card, whether or not such use is authorized by you. SFU members must hold one SFU ID card only; if members find an ID card that has since been replaced, the older card must be destroyed or returned to the Registrar and Information Services office. You must advise Dining Services of your new card and provide them with the new barcode number so they can activate your card in their system. You can do this at the dining hall front reception or by e-mailing email@example.com.
There is a replacement fee to replace a lost, stolen, misplaced or abused SFU ID Card. The current replacement fee can be found on the SFU ID Card website.
Debit Function and Refunds
All SFU ID card account funds are in Canadian dollars. You can add funds to your card in person at Dining Services. You may use your SFU ID card as a debit card where accepted, provided funds are available in your SFU ID card. You are liable for all debits that exceed the funds available in your SFU ID card.
You are responsible for use of the SFU ID card in accordance with instructions at each location where the SFU ID card is accepted. Please contact individual departments directly should you have any questions about charges and refunds.
The University is not responsible for refusal by a SFU ID card service provider to accept or honour your SFU ID card for whatever reasons.
Confiscation of SFU ID cards
Any University employee or SFU ID card service provider may confiscate your SFU ID card if you use it fraudulently, without authorization or for improper purposes.
Collection and use of your personal information
Your personal information is collected by the University under the authority of the University Act (R.S.B.C. 1996, c.468), and is subject to University Policy I 10.04 – Access to Information and Protection of Privacy. Without limiting the general interpretation of the University’s Policy, your personal information is intended to be used to verify your identity, to operate your SFU ID card through payment card networks and for the purpose of and those consistent with providing the services associated with the SFU ID card, administering University programs and activities and carrying out other University services and functions.
Your digital photograph will be printed on the face of your SFU ID card and will be stored in the University’s database. All photos used for the SFU ID card, including those submitted by you, are SFU property and may be shared with University faculties, services, staff and SFU ID card service providers to identify you as a patron at Simon Fraser University. Your SFU ID card transaction information may be shared with financial institutions, credit card companies and payment processors associated with SFU card transactions in connection with detecting, investigating and preventing fraudulent SFU ID card transactions and in connection with risk management and security purposes or with confirming deposits onto your SFU ID card.
Questions regarding the collection and use of your personal information for the SFU ID card should be addressed to Registrar and Information Services at 778.782.6930. Questions of a general nature regarding the collection, use or disclosure of information by the University should be addressed to the University’s Access and Privacy Coordinator. You may email the Privacy Coordinator, call the Archives and Records Management Office at 778.782.2380 or email the Simon Fraser University Access and Privacy Office at firstname.lastname@example.org.
Limitations on the University's liability and indemnity
The University is not liable to you for any loss, inconvenience to you or to others, or any damages (including special, indirect or consequential) or expenses of any kind that may result from the use or misuse of the SFU ID card.
If you have any questions about the SFU ID card or services the card provided access to, please contact the Registrar and Information Services at 778.782.6930.