The Creative Services (CS) is interested in enabling our clients to use our services as easily as possible. That is why Creative Services imagelib offers an one-stop images purchasing system. A person with a SFU login account can purchase images and download at an inexpensive rate.
The Process
How do I search for an image?
Creative Services imagelib classifies images into categories.
Select "Online Catalog" from the left menu bar. A categories menu will appear with a list of catalog. You can either select a category in the Categories or enter a word or phrase in the search box near the end of the categories. Each search option should display a number of images for you to choose from.
How do I buy an image?
Please follow these instructions:
- Go to http://www.sfu.ca/image-library/ and login.*
- Select "Online Catalog" from the left menu bar, add an image(s) to the shopping cart.
- When images are added, click "Submit to Shopping Cart "
- Select any image if you want to remove it from the shopping cart. Once the unwanted images have been removed, click "Preview Shopping Cart ".
- Click the "Paypal" icon to start Paypal Checkout Process and follow the Paypal instructions for payment.**
- Once your payment is successfully processed, you will be directed to the purchase summary page where you can download the image(s) via each link of the purchased image.
* You must have a SFU login account.
** Purchase the shopping cart will purchase ALL images in the shopping cart.
How long will my images stay in the shopping cart?
Images placed in the shopping cart will be deleted if you haven't login or if you remove them from the shopping cart. The shopping cart is designed for immediate purchases.
What is the payment option?
Currently, we use Paypal to process Credit Card or Paypal account payment.
How do I download the image?
You can always download a preview version of the image in catalog or shopping cart. Perview version is a low resolution version of the image. When you buy an image on Creative Services imagelib, there will be a download link of each image in "Purchase Summary" or "Purchase History" page, you can download the original image directly to your computer.
Photos are provided in JPG, TIF format which can be opened on Mac and PC.
How long do I have to download an image after it is purchased?
After you purchase an image, you have 7 days to download the image via the download link.
You just have to visit the purchase history page, select a transaction to access the download link of each image. When the download is expires, the download link is disappeared.
May I resell an image I purchased on Creative Services imagelib?
No, it won't allow you to resell or transfer the rights of the license of the photo. You can only sell the work you made for your direct client but they won't have the right to remove the photo from the work for another use. If your client wants to freely use the image, they will have to buy the photo on Creative Services imagelib.
Creative Services does not give permission for any images in this system to be used in any publication not directly affiliated with SFU, its employees, associates or students.
I bought an image, but I can't download it or the file is corrupted?
We recommend trying to download the photo again via the "purchase history" page. Download links stay active for 7 days after the initial purchase.
How do I contact Creative Services customer support?
If you need customer support, please contact creative-web@sfu.ca.
Security
Is the site secure?
You may notice that this site is not a secure site. Don't panic.
When you are asked to log in, you are directed to an ACS log-in page which is secure.
Once ACS has authorized your CCN and password, you are brought back to the Creative Services imagelib system bringing with you a 'ticket'. This ticket allows us to connect to the ACS server and
it tells us the CCN ID you logged in as. The Creative Services is at no time given your password.
Once we verify with ACS who you are, you are allowed to use our service with increased capacity. You have more user options, your purchase history is saved, and you are allowed to make purchases
Since our site is not secure, it is theoretically possible that someone may be able to view what you are doing, but the chances of this are slim. There is no possibility that they can get access to your CCN password due to this insecurity. Potentially it is possible that they are able to see what you see, and potentially gain access to your purchase history. This remote possibility is no cause for alarm as most anyone interested in your purchase history will likely just ask you for a copy that you have downloaded when they see you in person, and not bother to do this incredibly complicated and illegal hack for such little gain.
Any illegal attempt to use your account would exhibit the following symptoms:
- Difficulty connecting to the server
- You make a request for one page, and a different page shows up
- You are asked to authenticate multiple times
if you experience more than one of these symptoms, please contact creative-web@sfu.ca