Yactraq delivers business insights through audio mining and speech analytics. Recorded phone calls as well as video contain valuable information related to Voice-of-the-customer, Compliance, Quality and Search. Verticals served include Media, Finance, Healthcare and Retail. In order to be effective, B2B speech based semantic systems need custom vocabularies that include not just industry specific but customer specific terms. Yactraq's patent pending and award winning machine learning technology allows us to deliver custom vocabularies orders of magnitude faster and more cost effectively than legacy approaches.