Client and Research Services (CaRS) strives to provide value-added technology services to the SFU community.  By means of hands-on end-user support, technical or consulting services, and university-wide product agreements, CaRS employs the unique skillset of their staff – from user-support to system administration and beyond – to accomplish this goal.

Services

CaRS' responsibilities can be categorized into three groups:

Client Support

• Desktop Support - Hands on support offered to staff and faculty on various platforms and hardware
  • Windows
  • Mac OS X
  • Linux
  • iOS
• Computer Labs - Available on all campuses, for general use
  • Windows
  • Mac OS X
• Print Services - Server and queue management
• Keyserver - Management of license distribution for SFU community
• A/V Services - Including class room technology and loaner equipment
• Account Inquiry - SFU computing ID support

University Licenses & Agreements

• Software
  • Microsoft Office - University-wide availability for staff and faculty
  • Statistical - Including SAS, SPSS, Minitab, S+, and Systat
  • Others
• Hardware - Computer and printer pricing and warantee agreements

Research Computing

• High-Performance Computing - Provided to SFU through WestGrid/ComputeCanada
• Programming Support - Expert help installing and optimizing research programs
• Research Facilitation - Meeting needs of researchers through storage and computing provisioning