What Computing ID and password do students, staff and faculty use to log into SFU systems?
Use your SFU Computing ID that you receive when you become an SFU student or employee, to log into Webmail, the Student Information System, myInfo payroll system, WebCT eLearning system, mySFU, campus labs, Library databases, and more. All these systems can be found via links from the main SFU website.
When and how do new undergraduate students get SFU computing IDs?
When and how do new graduate students get SFU computing IDs?
The process should be the same as for undergraduate students. However in practice it is more variable. Contact your department if you have paid your $100 deposit and there seems to be an undue delay in you receiving email saying that your SFU computing ID is ready for activation.
When and how do new employees get computing IDs?
You should already have an active SFU computing ID. It will now allow you to access systems you could not previously get into, such as the Student Information System or the myInfo payroll system.
If you become a new student, you'll be able to access the Student Information System once you have paid a $100 deposit and it is approximately 10 weeks before your first semester, OR it is 5-7 days since you paid your $100 deposit and is within 10 weeks of your first semester.
If you become a new employee, you'll be able to access the myInfo payroll system once your department and Human Resources process your hiring information.
Where can students get help?
Go to any campus and visit the staffed computer labs. On Burnaby campus these are at AQ3148 and in the Library (main floor). From off-campus or after the labs are closed, contact 778-782-3230 or help@sfu.ca.
What should I do if I can't log into a particular SFU service?
Try logging into any SFU service (try SFU Webmail.) If you succeed, your SFU Computing ID and password are working. If you can't log into any SFU service, phone 778-782-3230 or e-mail help@sfu.ca.
If you can log in to some services, then the problem is likely specific to the particular service you are having trouble accessing. Look in the home page of that service for an email address or phone number to contact.
SFU, like many other universities, has been the subject of a number of "phishing" attacks. Phishing is an attempt to acquire sensitive personal information, such as usernames, passwords and banking information by masquerading as a trustworthy party in an electronic communication. Phishing is typically carried out by email or instant messaging and often directs users to enter details at a website or in a email reply.
You can find more information about phishing here.