Getting Help

Please see below for the appropriate help points to contact. You may also wish to try searching this website

Who do I contact?

If you have reviewed the online resources and still have an unresolved issue, contact the following help points:

For students and alumni

For staff and faculty

Please contact the technical support staff in your department.

Training Sessions for Staff and Faculty

To request a one hour private Best Practices Training Session for a group of 5 or more in your department, please contact sfuconnect-training@sfu.ca . The sessions will generally include an overview of the system plus helpful hints. Suggestions for specific content are always welcome and encouraged.

Please include the following information in your request:

Number of attendees in your group
Dates and times that work best for your group
Whether you would like the session to be held in your area (projector required), or if you would like us to book a room/lab on your behalf
Any specific topics or questions you would like the instructor to cover

Sessions are scheduled based on instructor and lab availability.

Bugs & Feature Requests

For a list of known issues, please see the Bugs & Feature Requests page.

Vendor's User Guides

To view Zimbra's documentation, including User Guides, see Vendor's documentation.