Who do I contact?

If you have reviewed the online resources and still have an unresolved issue, contact the following help points:

For students and alumni

Please visit IT Services Help

For staff and faculty

Please contact the technical support staff in your department.

Training Sessions for Staff and Faculty

Due to the August 2014 upgrade, private training sessions will not be offered in the months of August and September 2014.

To request a one hour private Best Practices Training Session for a group of 5 or more staff or faculty members in your department, please contact sfuconnect-training@sfu.ca . The sessions will generally include an overview of the system plus helpful hints. Suggestions for specific content are always welcome and encouraged.

Please include the following information in your request:

  • Number of attendees in your group
  • Dates and times that work best for your group
  • Whether you would like the session to be held in your area (projector required), or if you would like us to book a room/lab on your behalf
  • Any specific topics or questions you would like the instructor to cover

Sessions are scheduled based on instructor and lab availability.

Bugs & Feature Requests

For a list of known issues, please see the Bugs & Feature Requests page.

Vendor's User Guides

To view Zimbra's documentation, including User Guides, see Vendor's documentation.