February 2012 Upgrade

Enjoy new navigation options, better email management, calendar improvements, and more!

The major upgrade for SFU Connect occurred on the morning of February 11, 2012 from 12:01am - 4:00am.
See the Getting Help page for who to contact with any questions regarding the upgrade.

SFU Connect Demo Sessions (for staff & faculty)

Learn more about the new features in the new version of SFU Connect.
Please see Training & demo sessions for scheduled sessions and online registration.

Preview of New Features

Listed below are the highlights of new features that are available as of the upgrade. Please note that this is not a complete list of features.

Mail

Option to undo the last action performed (e.g., move, delete). Note: This feature does not undo the sending of messages.
Ability to schedule sending of messages at a later time/date ("Send Later").
Email addresses now appear as bubbles that can be dragged and dropped across fields. There are also new right-click options for email addresses entered in the To, Cc, or Bcc fields.
Option to configure print font size in Preferences.

Calendar

Scheduling wizard is now built into appointment details menu.
Option to have the system suggest a time for attendees when scheduling a meeting.
Appointments are now created in separate tabs.
Trash folder for deleted calendar items allows you to recover deleted meetings.
Draft meetings can be saved.
Meetings can be copied
In calendar notification messages, a preview of the calendar is included in the message body.

Briefcase and Tasks

Briefcase file versioning, plus ability to restore previous version of document.
Ability to preview Briefcase documents in preview pane.
Document check in/check out in Briefcase.
Tasks are created in separate tabs.
Option to configure email reminders for tasks.

General

Colour picker for more folder and tag colours.
"Find Shares..." link in the left folder listing.

Upgrade FAQs

When did the major upgrade occur?

The upgrade occurred on the morning of February 11, 2012 from 12:01am - 4:00am. No messages were expected to be lost; mail sent to your SFU email account during the upgrade was queued for delivery after the system has returned to normal operation.

Who can I contact if I have questions regarding the upgrade?

Please refer to the contact information on the Getting help section of this site.

What happened to the Documents tab and all of my documents?

The Documents tab is no longer available as of the upgrade. Your existing documents have been moved to a folder labeled "Notebook" in the Briefcase tab, along with all of their versions.

Will you be providing training sessions on the new/changed features?

Please check the Training & Demo Sessions page for updates. Additionally, the contents of this website has been updated with best practices and tips on making the most of the new features.

Tips and Issues

Can't access SFU Connect using Internet Explorer 10

SFU Connect may not load for some IE10 users. The recommend work around is to access the IE10 browser from your desktop and login to connect.sfu.ca, click on the "Compatibility View" icon (the ripped paper icon that appears in the address bar). Once you've selected the "Compatibility View", the icon should appear blue. Return to connect.sfu.ca and you should be logged in.

Error messages when trying to access SFU Connect

If error messages appear when trying to access or navigate within SFU Connect, try clearing your browser's cache, cookies, and temporary files, then refresh your browser. View instructions on how to clear your cache in Internet Explorer.

When using Internet Explorer, sometimes keystrokes are missed

Some Internet Explorer users are finding that keystrokes are missing when composing messages in a new window. The recommended workaround is to compose only in a new tab. To do this, go to Preferences > Mail > Composing and uncheck "Always compose in a new window".

Can't find documents that existed in "Documents" tab

The Documents tab is no longer available as of the upgrade. Existing documents have been moved to a folder labeled "Notebook" in the Briefcase tab, along with all of their versions.

Can't copy address "bubbles"

To copy addresses within messages or appointments, there are two options:

Option 1) Double click on the address bubble and it will change to text. Copy and paste the address.

Option 2) Turn off address bubbles by going to Preferences > General and uncheck "Show email addresses in bubbles (takes effect the next time you view or compose a message)". Click "Save" near the top left of the page to confirm the change.

A request has been submitted to the vendor for the ability to temporarily disable bubbles for a collection of email addresesses within a message. See Bugs and Feature Requests for more information.

Font size is too small

To adjust the font size, use your browser's zoom function. In many browsers, this is done by navigating to the View menu, then choose the option to zoom in. For Internet Explorer users, please ensure that your status bar is turned on. If you need assistance, contact your department's technical support staff or IT Services Help.

A request has been submitted to the vendor for the ability to change the font size. See Bugs and Feature Requests for more information.

When replying to a message, signature is not attached

If, prior to the upgrade, your signature was automatically included in message to which you are replying, go to Preferences > Signatures and click "Save".

When adding attendees to within the Calendar Scheduler, the free/busy sometimes isn't accurate or disappears

Rather than adding attendees within the Calendar Scheduler, adding attendees to the "Attendees" field is recommended. There is an existing bug report associated with adding attendees within the Calendar Scheduler. See Bugs and Feature Requests for more information.

Other known issues (reported to vendor)

To view a list of other known issues that have been reported to the vendor, see Bugs and Feature Requests.