Lab Helpdesk staff offer support for equipment and resources in all IT Services computer labs.  Limited support is available for software applications and personal computer issues.

Labs have a variety of software programs to serve your computing needs. Labs are open to anyone with a valid SFU computing ID.  Visit the Labs and Locations web page for more information on hours of operation and location of the labs.

New and returning students can activate and manage their computing accounts on line at mySFU

Contact lab support personnel for general inquiries, report problems, or for technical assistance by:

  • Coming in person to the Lab Help Desk in AQ 3148, or
  • Coiming in person to IT Services Help Desk in P 9300, or
  • Coming in person to IT Tech Desk in Bennett Library 3rd Flr, or
  • Coming in person to IT Services Help Desk in WMC 2520, or
  • Calling 2-4828 on-campus or 778-782-4828 off-campus, or
  • By emailing us in the Contact Us Section.

How do I manage my SFU Computing ID?

An SFU Computing ID is created when a student is first enrolled in Simon Fraser University.  The SFU Computing Id needs to first be activated through mysfu.ca before it can be used for access to email, web services, and authentication.  mySFU allows students, faculty, and staff to manage their computing accounts and change their passwords, and manage your maillists.  Students will also need their SFU Computing ID to access the varied SFU web services.

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How do I use SFU's email services?

SFU Connect is a web based email and calendaring system for all staff, faculty members, students, and alumni.  It is accessible from any computer or handheld device connected to the internet. 

Learn more about SFU Connect here.

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How do I configure SFU Connect on my mobile device (iPhone, BlackBerry & Windows Mobile)?

SFU Connect can be accessed on a variety of mobie devices. Note for iPhone and Windows mobile users: For best performance, connect using ActiveSync instead of IMAP.

Please refer to the following PDF guild for recommended setup instructions:

How do I reserve an instructional computer lab?

IT Services offers instructional computer labs which may be reserved by Faculty and Staff for active instructional purpose. Labs are opened to the SFU campus community when they are not being used for providing tutorials. Take note: Scheduled teaching sessions have priority over drop-in use, and users need to relocate to any of the other computer labs across campus during these times. We reserve the right to adjust, relocate, or cancel requests based upon availability and or group or individual behaviour.

Labs are available for reservation by any of the following groups:

SFU faculty, staff and students teaching Credit courses; or

SFU sponsored workshops, conferences or tutorials. *

Booking IT Services instructional labs is managed by Scheduling.

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How do I access my personal SFU File Space on Mac OSX?

SFU IT Services provides 1GB of personal file space to all staff, faculty members, and registered students.  This space can be used to host a website or store files and documents which can be accessed from any internet connection while on campus or away from campus.

Access On Campus

While at any IT Services Mac OSX computer lab on Burnaby campus, your personal file space will automatically be mounted after authentication.  An icon will appear on the desktop with your SFU computing ID as the drive name.

Double-click the new mounted drive icon in the top right corner of the screen.

Files and documents will be located in sfu_files.  You may copy to or download to the local desktop files and documents.  While at any computer outside IT Services labs, use the same method as off campus.

Connecting manually (ie. from computing labs that do not automatically mount your file space):

  • Select Go from the Finder menu bar.
  • Select Connect to Server In from the drop down menu.
  • Type smb://sphinx.sfu.ca in the Server Address field, click Connect.
  • You will be prompted to enter your SFU Computing ID and password.

Access Off Campus (not available in Mac OS X 10.7 and higher). Please use SFTP as described here.

Connect to the internet from your Mac laptop or a home computer.

  • Select Go from the Finder menu bar.
  • Select Connect to Server In from the drop down menu.
  • Type home.sfu.ca* in the Server Address field, click Connect.
  • You will be prompted to enter your SFU Computing ID and password.

Your file space will be mounted on the desktop with your SFU Computing ID as the drive name.

Note: Replace <username> with your Surrey SFU Computing ID

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How do I access my personal SFU File Space on Windows XP/Vista/7?

SFU IT Services provides 1GB of personal file space to all staff, faculty members, and registered students.  This space can be used to host a website or store files and documents which can be accessed from any internet connection while on campus or away from campus.

Access On Campus

While at any IT Services PC computer lab on Burnaby campus, your personal file space will automatically be mounted after authentication.  Your ‘My Documents, Favorites, and Desktop’ will be saved into your personal file space upon logout.

Double-click the My Computer icon in the top left corner of the screen.

Network Drives section will show your file space mounted as

< username > on ‘sphinx.sfu.ca’<U:>*.  Double-click to open.

Files will we located in sfu_files

While at any computer outside IT Services labs, use the same method as off campus.

  • Alternatively, click start: click run: and type: \\sphinx.sfu.ca

Access Off Campus

Connect to the internet from your PC laptop or a home computer.  Your My Documents, Favorites, and desktop can be found in the sfu_files folder.  Note:  Changes to your Desktop, Favorites, and My Documents folder will not be replicated using this method of accessing your personal file space.

Double-click on My Computer

In the Address Bar type ftp://<username>@fraser.sfu.ca* and press enter.

Type in your SFU Computing ID and password.

Windows Explorer will open a window showing your file space as a connected device.

*  Replace <username> with your SFU Computing ID

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How do I access the web services at SFU?

SFU provides several Online Services including:

SFU Connect - Electronic messaging and calendaring.

SIS - Student Information System; records, enrolment, schedules, grades, etc.

WebCT - Online learning management system.

My Library - Manage library account records, renewals, citation manager, etc.

LON CAPA - Learning Online Network.

Publish Web Pages - Student, staff, faculty web published pages.

mySFU - SFU account management system.

SFU Podcasts - Digitalized class lectures and events.

SFU Web Survey Tool - Create an online survey.

SFU Wiki Tool - Create, organize, and maintain documents collaboratively.

SFU Blogs - Supported, hosted blogging environment for SFU departments, services, courses, etc.

SFU Sakai - Web site creation software tools for groups, committees, and clubs.

Parking Services - Burnaby

Parking Services - Surrey

SFU Maillists - Create and manage maillists for groups, departments, committees, and clubs, etc.

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How do I setup wireless on my laptop? 

SFUNET is the standard SFU wireless network on campus, supporting 802.11a/b/g protocols with no encryption and uses a web portal for authentication.  Users need to launch a browser and enter their SFU Computing ID and password.

SFUNET-SECURE is the secure wireless network on campus, supporting 802.11a/b/g protocols as well as full WPA2/AES encryption.  It also requires an 802.1x EAP-TTLS/PAP or EAP-PEAP/MSCHAPV2 client for authenticaiton. Users are required to setup and configure their device for SFUNET-SECURE.

Eduroam is a BCNET initiative that allows students, staff and faculty access to wireless services at cooperating universities.  Eduroam needs to be setup and configured on the users device before visiting the member institution.

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How do I configure SFUNET-SECURE on Lion?

SFUNET-SECURE is the secure wireless network on campus, supporting 802.11a/b/g protocols as well as full WPA2/AES encryption.  It also requires an 802.1x EAP-TTLS/PAP or EAP-PEAP/MSCHAPV2 client for authenticaiton. Users are required to setup and configure their device for SFUNET-SECURE.

Mac OS X Lion (version 10.7) has changed how a Mac connects wirelessly to SFUNET-SECURE. Network Services have prepared an informational sheet to assist in configuring the network setup.  Follow this link.

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How do I troubleshoot wireless on my laptop?

If you are experiencing frequent disconnects or slow wireless service, try the following suggestions to improve connectivity.

  1. Download and install the latest network card drivers and chipset for your wireless card drivers and laptop.  Note:  This is especially required for the Intel Pro 3945 wireless adapter.
  2. Upgrade your Windows XP SP2 to SP3, or apply the following hot fix from Microsoft website: http://support.microsoft.com/kb/893357
  3. Check your signal strength of the access point. If you are in an area with low signal strength or many wireless users, frequent disconnections may be unavoidable. A number of factors will interfere with wireless, such as microwaves, cordless phones, Bluetooth devices etc..
  4. Use 802.11a if your wireless adapter supports it, otherwise use 802.11g instead of 802.11b.
  5. Note: Because of the way wireless technology works, if one wireless user on an access point connects 802.11b, then all 802.11g users will be dropped down to the lower speed.
  6. Windows XP users that have 3rd party wireless client managers, try using the built-in Windows ‘Wireless Zero Configuration’ instead. To do this, navigate to Control panel -> Administrative Tools -> Services -> Wireless Zero Config and change the startup type to “Automatic”
  7. Try disabling your wireless adapter, then re-enabling.
  8. Disable any power saving features on the wireless card. If you have an Intel Pro/Wireless 3945 adapter this is crucial (see http://support.intel.com/support/wireless/wlan/sb/cs-006205.htm) for details.
  9. Ensure that you are connecting to the correct wireless network (SSID). For SFU, the default network is SFUNET.
  10. Try using the SFUNET-SECURE Network (where available). Setup instructions can be found at http://www.sfu.ca/itservices/technical/wireless/configuration.html

Further reference material:

The following references may be of use for both troubleshooting and general information.

Microsoft Wireless Support Guide: http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/wlansupp.mspx

Microsoft Troubleshooting Windows XP Wireless: http://support.microsoft.com/kb/313242

Intel Pro/Wireless 3945 Support Site: http://support.intel.com/support/wireless/wlan/pro3945abg/index.htm

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How do I use SFU's Alumni services?

SFU provides a number of services for graduates who wish to remain in contact with fellow classmates, remain active in the SFU community, or simply use their Alumni SFU Computing ID to redirect email.  

Information about Alumni Services can be found here.

Information relating to Alumni Email can be found here

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How do I check network status?

In the event of a network disruption, and as long as the network interruption is not campus wide or related to a major network wiring closet, you may check the status of the network here.

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How do I publish personal web pages?

Each SFU Computing ID receives a certain amount of personal network file space, which can be accessed using an SFU Computing ID and password.  A subsection of this space, pub_html, is used as a personal web page, and can be accessed using the “tilde” naming convention; i.e. http://www.sfu.ca/~<sfu_computing_id>.  

This personal space can be accessed from on campus or from a remote computer with Internet access.  In most IT Services public computer labs the file space is mounted automatically under U:\ drive. 

The space is accessible remotely by opening an explorer window on a PC and typing ftp://<sfu_computing_id>@fraser.sfu.ca in the address field.  From a Mac OSX computer, select Go from the Finder menu, then type afp://home.sfu.ca in the Server Address field and follow the instructions.

IT Services has prepared information related to publishing your web pages from the pub_html directory.  Follow this link.

Plenty of HyperText Markup Language (HTML) sites are available on the internet which can assist in creating and designing web pages.

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