To arrange service, request toner or seek help with features: 

Contact the Konica Minolta MY OPS center:

By Phone: 1 888 446-9677

By Email: myops@bt.konicaminolta.ca

Be sure to provide the Site ID of the machine, it is the OPS number found on the label attached to the front of the machine.  example: OPS01234

To report monthly usage if your machine is not networked:

Step1, generate the page count report from the MFD:
Utility/Counter Button (right side of the panel)
Meter Count (left side of the LCD screen)  
Check details (bottom left side of the LCD screen)
Print List
Choose 8.5"x11" Paper
Choose 2-sided
Hit Start button

Step2: scan the pages to email to konica@sfu.ca 

Step3: Consider having your machine networked so that Konica Minolta can automatically monitor it for problems, toner replacement and monthly page counts.

Escalation:

If you ever have issues that are not resolved to your satisfaction by the MYOPS links above, you can escalate them to konica@sfu.ca.  If you are still not satisfied escalate to sfu-mps-help@sfu.ca

Training:

User training for your staff is available from Konica Minolta. See the MFD Training page for more details.