. Give an example of a situation where you used customer service skills to handle a complaint.

Give an example of a situation where you used customer service skills to handle a complaint.

Question Intent

The employer is trying to see how you would handle difficult situations while remaining professional.

Answer Tips

Give a situation about a time when you showed care, empathy and problem solving skills. If you have no experience in customer service, tell the employer what you would do in that situation.

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