Summer 2023 - FASS 204 D200

STT-Communicating in Conflict and Negotiation: An Introduction to the Essential Skills (1)

Conflict and Negotiation Skill

Class Number: 4712

Delivery Method: In Person


  • Course Times + Location:

    We, Fr 1:30 PM – 4:20 PM
    WMC 2532, Burnaby

  • Prerequisites:

    15 units.



Introduces an overview of essential skills and strategies for dealing effectively with conflict and negotiating in a range of contexts, including business, work, home, and community. Students will be introduced to foundational readings on the methods and theories of effective, collaborative negotiation and conflict resolution.


Students will be introduced to foundational readings on the methods and theories of effective, collaborative negotiation and conflict resolution. Learning negotiation is highly participatory and skills-oriented. Emphasis will be equally on methodology and strategy, including face-to-face skills development.

Topics include: how to recognize and counter common high-pressure and competitive negotiation tactics; communication and intervention skills that foster typical business negotiations; and working in various cultural contexts – such as bargaining, circles, and dialogues. 

The format is based on some readings, and on classroom experience in which the class discusses key concepts, prepares strategies offline, then debriefs and bridges to new concepts.


  • Articulate a personal, conscious strategy for asking questions and listening critically that balances assertion with empathy.
  • Practice using a comprehensive, simple negotiation preparation template.
  • Assess your strengths and areas for improvement in negotiating respectfully with negotiators who are competitive and who try to take advantage of you.

FASS 204 runs for 2 weeks (sessions on May 10, 12, 17, 19, 24). The first session is 1 hour, the rest of 4 sessions are 3 hours each. This is a 1 credit course.


  • Grading is pass/fail, based on attendance, participation, and a few essays to be submitted via Canvas 100%


This FASS Forward course is delivered entirely in-person. It is designed to improve your skills for future success and work in this class is expected to be of high quality. A competency-based grading system will be used to assess your academic performance and active participation in all learning activities. That means only a P (pass) or F (fail) will appear on your transcript. There is no numerical equivalent for the final grade, and it does not affect either your grade point average or cumulative grade point average.

  • P (pass) means that you have demonstrated your competency in relation to the learning objectives, met all the criteria for the course, and demonstrated the skills you have acquired.
  • F (fail) means that you do not receive credit for the course.



Students must have access to the internet as well as a computer and/other device that permits word processing and the use of other standard computer applications.


All reading material will be available online through Canvas as PDFs.

Registrar Notes:


SFU’s Academic Integrity website is filled with information on what is meant by academic dishonesty, where you can find resources to help with your studies and the consequences of cheating. Check out the site for more information and videos that help explain the issues in plain English.

Each student is responsible for his or her conduct as it affects the university community. Academic dishonesty, in whatever form, is ultimately destructive of the values of the university. Furthermore, it is unfair and discouraging to the majority of students who pursue their studies honestly. Scholarly integrity is required of all members of the university.