SFU community frequently asked questions about COVID-19

Get answers to your questions about COVID-19 and how we are responding at SFU

Last Updated: Thu, 08 Oct 2020 11:45 AM

COVID-19 impact scale

For information specific to students, staff/faculty and campus services, please check out the links below. For answers to common questions about COVID-19 please check out BC CDC's FAQs.

Campus Services Information

In-person activities on campuses are limited to ensure community members and visitors stay healthy and safe during the pandemic. Below is a list of the most commonly accessed student support services and general campus services with information on how to access them: in-person, online and/or by phone.

Building access

All SFU campuses and buildings are open with limited access to members of the SFU community. Visit Campus Safety & Security- Building Access for more information.

Masks are recommended 

We recommend that everyone on campus wear a non-medical mask in all indoor public areas.

Study space on campus

Need a place to study on campus? We’ve made a number of study spaces available for students on all three campuses.

Student support services

Visit Student Services for a complete list of student service supports that are available.

Student Information Hub

Access: in-person and online


In-person, Monday to Friday, MBC Student Central from 10 a.m.-12 p.m. and 1-3 p.m.


Welcome Centre by appointment only.

Visit Student Services for more information on how to access these services in-person or online.

Health and Counselling Services

Access: In-person and online

Contact Health and Counselling to book an appointment.

Access free counselling anywhere, at any time with My SSP and Here2Talk.

Indigenous Student Centre

Access: Online (limited)

Visit the Indigenous Student Centre for more information.

Interfaith Centre

Access: Online

Visit The Interfaith Centre for more information on activities and support.

International Services for Students

Access: Online

Visit the International Services website for more information.

Office of Student Support, Rights, and Responsibilities (previously named the Student Conduct Office)

Access: Online

Sexual Violence Support & Prevention Office

Access: Online

Visit the Sexual Violence Support & Prevention Office, call, email or join the Zoom drop-in hours.

General campus services

Athletics and Recreation

Status: In-person and online


The fitness centre is open by appointment Monday - Friday, 9:30 a.m.-6 p.m.

The pool is open by appointment Monday-Friday, 11:30 a.m.-5:30 p.m.

Workout classes are offered online.

Visit Recreation Services to learn more.

Bookstore & Spirit Shop

Status: Online

Access course materials, supplies, SFU gear and more online:

Campus Public Safety

Status: Phone

In an emergency call 911.

Emergency line (urgent security/ first aid): 778-782-4500

Non-emergency line (security/safe walk): 778-782-7991

Visit Campus Safety and Security to learn more.

Computer Labs

Status: In-person and online


Off-campus access to lab computers.

In-person on Burnaby campus

  • WMC 2502 - Monday - Friday, 8 a.m.-8 p.m.
  • Bennett Library main floor - Monday - Friday, 1-5 p.m. 

Visit Computer Labs on the ITS website for more info.

Food Services

Status: In-person and takeout


  • Residence Dining Hall:
    Open daily from 7 a.m.-10 p.m. for takeout
  • Starbucks Cornerstone:
    Open Monday - Friday, 7 a.m.-2:30 p.m.
  • Renaissance AQ:
    Open Monday - Friday, 7 a.m.-3 p.m.


  • Nemesis Coffee Gastown:
    Open Thursday - Sunday, 8 a.m.-3 p.m.

Find more info, including hours and dining plan options, visit SFU Food.

IT Service Desk

Status: Phone and email

Contact by phone 778-782-8888 or visit the website for more details.


Status: In-person and online


  • Access collections (course reserves, ebooks and articles)
  • Attend virtual workshops
  • Get help with research or writing through email, online chat, or virtual appointments
  • Place holds for physical books through our contactless pick-up service at any campus

In-person on Burnaby campus:

  • Study space is now available in the Bennett Library, Monday - Friday, 1-5 p.m.

Learn about all Library services.

Meetings, Events and Conference Services

Status: Limited in-person

Parking & Sustainable Mobility

Online and phone

Parking lots are open with complimentary parking available for students, staff and faculty.

The Burnaby Campus Shuttle has been suspended until further notice.