Alarms, cards & keys

Physical Security Services

Physical Security Solutions is a unit within Campus Public Safety responsible for alarms (panic & security intrusion), electronic access control including access cards/fobs and all door keys for the Burnaby campus.  Our service units include Access Control, Lock Shop and the Security Operations Centre which provides 24/7 monitoring services for the Burnaby campus.

Access Control services in Surrey & Vancouver are provided by the Facilities Services department.

Managing access for a community with a peak population in excess of 20,000 people is not without its challenges. We employ a mix of mechanical (locks and keys) and electronic (access cards and alarms) devices to meet our needs. We continue to work together with community stakeholders to reach needs-based solutions that keep our primary goals in mind.

Photo ID is required for all transactions.

PLEASE NOTE: All requests must be submitted to our office using the current request form. Requests will require up to 5 days for processing depending on volume - when Burnaby requests are submitted via email an auto reply will provide the current turn-around time.

Burnaby Campus keys and cards can be picked up in Discovery 1, Room 1300 [Map]

  • Visa, Mastercard, debit and cash accepted
  • Open from 8:45am until 3:45pm, Monday to Friday
  • Telephone: 778.782.5448
  • Email: access_control@sfu.ca

Surrey Campus key & card information can be found here.

  • Telephone: 778.782.7495

Vancouver Campus key & card can be picked up from the Facilities Services Vancouver office located in Harbour Centre (HC) room 500

  • Cash and debit are accepted (no credit cards are accepted for Vancouver)
  • Open 9:00am - 2:00pm and from 3:30pm to 4:30pm Monday to Friday
  • Email FSVhelp@sfu.ca
  • Additional details can be found here

Notice:

2 March 2018

Changes to Deposits and Service Fees for Keys, Fobs, & Cards

Effective 1 April 2018, the following changes will be enacted regarding deposits and service fee amounts for keys, fobs, and cards:

  1. Deposits will be phased out for SFU paid staff & faculty, departments will be responsible for any feeds related to requested cards, fobs or keys. All other deposits remain unchanged.  All existing deposits will be honoured at the time the key/card/fob is returned to the issuing office unless forfeit due to breach of policy.
  2. Cabinet key pricing will increase to $5 when a sample is provided and $20 when a key must be created by code.

Please note that some existing deposits may be forfeited after April 1, 2017 if key/card holders are no longer active at the university, or if they are in violation of Policy AD 1.04. For full details please visit Access Control Procedures Update.

 

2018 Comprehensive Key Audit

For the first time in SFU's history a complete audit of all keys has begun. The Burnaby Campus alone has over 55,000 door keys and several thousand keys exist at both the Surrey & Vancouver campuses.

All key holders will be asked to provide details including the key code and serial number of each and every SFU door key. Access Control has created an information sheet to help key holders understand what to look for on their keys and in cases where the key code or serial number is missing, the holder is asked to advise of of this too. Any questions related to the audit may be submitted via email to access_control@sfu.ca.

24 March 2017

Changes to Deposits and Service Fees for Keys, Fobs, & Cards

Effective 1 April 2017, the following changes will be enacte

24 March 2017

Changes to Deposits and Service Fees for Keys, Fobs, & Cards

Effective 1 April 2017, the following changes will be enacte

  1. Deposits & service fees will be phased out on cards/fobs for students / contractors / visitors and replaced with a flat non-refundable purchase price of $20.00. Staff & Faculty will continue to have a deposit system for cards/fobs. All existing deposits will be honoured.
  2. Cabinet key pricing will increase to $5 when a sample is provided and $15 when a key must be created by code.

All other current deposits and charges will remain in effect.

Please note that some existing deposits may be forfeited after April 1st if key/card holders are no longer active at the university, or if they are in violation of Policy AD 1.04. For full details please visit Access Control FAQ.

  1. Deposits & service fees will be phased out on cards/fobs for students / contractors / visitors and replaced with a flat non-refundable purchase price of $20.00. Staff & Faculty will continue to have a deposit system for cards/fobs. All existing deposits will be honoured.
  2. Cabinet key pricing will increase to $5 when a sample is provided and $15 when a key must be created by code.

All other current deposits and charges will remain in effect.

Please note that some existing deposits may be forfeited after April 1st if key/card holders are no longer active at the university, or if they are in violation of Policy AD 1.04. For full details please visit Access Control FAQ.