FAQs For Individual Travellers
Making a Reservation:
Do you offer special rates?
We have a discounted rate for alumni and parents/friends of residence students. Groups seeking special consideration should contact the Conference and Guest Accommodations Office at 778-782-4503.
Are there age restrictions?
Guests 18 years of age and under must be accompanied by a chaperone at all times. Youth groups (under age 19) who are staying with Conference and Guest Accommodations must provide adult chaperones at a ratio of 1:10. Chaperones are responsible for the behaviour and full supervision of each individual in the group.
What forms of payment do you accept?
We accept payment by: Visa, MasterCard, and SFU departmental journal vouchers.
Do I have to be associated with SFU (alumni, student, staff) to stay in Guest Accommodations?
You do not have to be associated with SFU to stay in our Guest Accommodations; all visitors are welcome!
Are there rooms with private washrooms?
Yes, The Simon Hotel suites have private washrooms. All other rooms have access to shared washrooms.
Do you have rooms that are wheelchair accessible?
Yes. We have some wheelchair accessible rooms in the Private Residence Rooms.
Before You Arrive:
Can I check-in before 3pm?
Individual guests arriving before 3:00pm will be accommodated where possible.
Where do I check in?
Check-in takes place in the Residence Administrative Building, located below the Dining Hall. The Simon Hotel and Residence guest service desk is open for check-in from 3:00pm until 5:00pm (till 4:30pm on weekends). Please see our directions page for a map of the Residence area.
Where do I park?
When you arrive, please park in the Residence Main Lot as indicated on the "Residence Map" on our directions page. You may park in the stalls indicated as "Hotel Parking" (located north of SBH on the map). During check-in parking can be arranged by registering your vehicle and receiving a guest parking permit at the Residence Administrative Building.
When will my credit card be charged?
Your full reservation charges will be processed to the credit card number provided up to 24 hours prior to check-in time. Individuals arriving as a part of a large conference group may have their charges processed up to 72 hours prior to arrival. Please note: you will be required to show your credit card at check in.
What is the cancellation policy?
If you would like to adjust or cancel your reservation, we require a full 24 hours notice prior to your arrival date. Reservations cancelled within 24 hours of arrival are subject to a one night charge. Cancellations can be made by contacting us by phone at 778-782-4503 or by emailing stayhere@sfu.ca.
What happens if I arrive after your office closes?
If you will be arriving after our office closes, our on-call accommodations staff can be reached by using the outdoor access phone located in front of the Residence Administration Building. On-call staff will then meet you for check-in at the Residence Office. Arrivals after midnight are discouraged.
While You are Here:
What is the check out time?
Check out is by 11:00am. Please be sure to return your key(s) to the office to complete the check out process.
Are there laundry facilities?
Yes, card-operated laundry facilities are available in each Conference and Guest Accommodation area. Smart Cards may be purchased in the Residence and Housing Lobby.
Is there Internet Access?
All guest rooms are supplied with highspeed Internet connection. The Simon Hotel has wireless provided inroom, whereas private residence rooms and townhouse guests need to plug his or her computer into the modem to connect them to the network as there is no wireless.
Guests not travelling with a computer have access to an Internet terminal in the Residence and Housing Administration Office. Please see the front desk staff for details.
What buses service SFU?
- The #135 runs to and from Downtown Vancouver.
- The #143 bus runs to and from Coquitlam Station (peak weekday hours only).
- The #144 bus runs to and from Metrotown Station.
- The #145 bus runs to and from the Production Way/University skytrain station (skytrain to Surrey, Burnaby, and Vancouver. Transfer skytrains to take you to the airport).
For schedules and information: Translink website
Where can I eat during my stay?
The Residence Dining Hall is located directly above the Residence Administrative Office and is open during the fall and spring term to the general public. Offering a variety of food, the Residence Dining Hall is available for breakfast, lunch, and dinner, and accepts cash or debit. During the summer months, the Dining Hall has limited hours.
SFU offers a variety of dining options on campus including a Tim Hortons, White Spot Express, Subway, and multiple restaurants in the UniverCity area of campus. Please see following websites for a complete list of restaurants available on campus or ask for a list at the Residence Administrative Office: http://www.univercity.ca/community/shop_and_services.60.html
Are there fitness/recreation facilities near by?
Yes, there are fitness/recreation facilities available just a short five minute walk from the Residence area. For a drop in fee, guests are able to use the pool and gym. Please contact SFU Recreation at 778.782.3675 or 778.782.3668 for more information on drop in fees and schedules.