Reservations

Thank you for choosing SFU Conference and Guest Accommodations!  Please make the appropriate selection below. If you are looking to book a room for tonight, please call us directly at 778-782-4503.

NOTE:  Guests will be required to provide a valid MasterCard, VISA, or Discover Card during the reservation request process.  A reservation is not guaranteed until we send an email confirmation of the request.

Upon arrival, we will ask guests to show us their photo ID and the credit card used at the time of the reservation request.

Looking to reserve space for a group/conference? Please visit our Group information page or contact Katelyn Narain, the Group Sales & Services Coordinator, at 778-782-3228 or katelyn_narain@sfu.ca.

Front Desk

Click Here for Individual Guest Booking

Guests who are not part of a group or conference should click the link below.

REQUEST A BOOKING

SFU Alumni

The Simon Hotel on SFU’s Burnaby Mountain campus is the ideal place for you to stay while visiting Metro Vancouver and reminiscing about the good old days at SFU.

  • Modern hotel rooms
  • Comfortable queen-sized beds
  • Stunning views
  • Free Internet access
  • Free parking for hotel guests
  • Fitness facilities nearby
  • 30 acres of parkland
  • Conveniently located - 30 minutes to most Metro Vancouver attractions

To enquire about our Alumni rates, please call us at 778-782-4503 or email us at stayhere@sfu.ca

To make a booking, please see "Individual Guest Booking" above.  In the comment box at the end of the reservation request, please quote SIMONALUMNI to receive the alumni rate.

Did you know? 

Most of our Guest Accommodations team are also SFU Alumni!

Click Here for Group/Conference Bookings

If you are part of a group or conference, please click below to find your conference/group reservation request form.

FIND YOUR CONFERENCE/GROUP

SFU Departmental Bookings

If you are booking on behalf of a guest for your department, you will need log into the SFU Department Booking Form with your SFU ID and password.

FAQs For Individual Travellers

Making a Reservation:

Do you offer special rates?

We have a discounted rate for alumni and parents/friends of residence students.  Groups seeking special consideration should contact the Conference and Guest Accommodations Office at 778-782-4503.

Are there age restrictions?

Guests 18 years of age and under must be accompanied by a chaperone at all times.  Youth groups (under age 19) who are staying with Conference and Guest Accommodations must provide adult chaperones at a ratio of 1:10.  Chaperones are responsible for the behaviour and full supervision of each individual in the group.

What forms of payment do you accept?

We accept payment by: Visa, MasterCard, Discover Card and SFU departmental journal vouchers.

Do I have to be associated with SFU (alumni, student, staff) to stay in Guest Accommodations?

You do not have to be associated with SFU to stay in our Guest Accommodations; all visitors are welcome!

Are there rooms with private washrooms?

Yes, The Simon Hotel suites have private washrooms.  All other rooms have access to shared washrooms.

Do you have rooms that are wheelchair accessible?

Yes.  We have some wheelchair accessible rooms in the Private Residence Rooms.

Before You Arrive:

Can I check-in before 3pm?

Individual guests arriving before 3:00pm will be accommodated where possible.

Where do I check in?

Check-in takes place in the Residence Administrative Building, located below the Dining Hall. The Simon Hotel and Residence guest service desk is open for check-in from 3:00pm until 5:00pm (till 4:30pm on weekends). Please see our directions page for a map of the Residence area.

Where do I park?

When you arrive, please park in the Residence Main Lot as indicated on the "Residence Map" on our directions page. You may park in the stalls indicated as "Hotel Parking" (located north of SBH on the map).  During check-in parking can be arranged by registering your vehicle and receiving a guest parking permit at the Residence Administrative Building.

When will my credit card be charged?

Your full reservation charges will be processed to the credit card number provided up to 24 hours prior to check-in time.  Individuals arriving as a part of a large conference group may have their charges processed up to 72 hours prior to arrival.  Please note:  you will be required to show your credit card at check in.

What is the cancellation policy?

If you would like to adjust or cancel your reservation, we require a full 24 hours notice prior to your arrival date. Reservations cancelled within 24 hours of arrival are subject to a one night charge.  Cancellations can be made by contacting us by phone at 778-782-4503 or by emailing stayhere@sfu.ca.

What happens if I arrive after your office closes?

If you will be arriving after our office closes, our on-call accommodations staff can be reached by using the outdoor access phone located in front of the Residence Administration Building. On-call staff will then meet you for check-in at the Residence Office. Arrivals after midnight are discouraged.

While You are Here:

What is the check out time?

Check out is by 11:00am.  Please be sure to return your key(s) to the office to complete the check out process.

Are there laundry facilities?

Yes, card-operated laundry facilities are available in each Conference and Guest Accommodation area.  Smart Cards may be purchased in the Residence and Housing Lobby.

Is there Internet Access?

All guest rooms are supplied with highspeed Internet connection.  The Simon Hotel has wireless provided inroom, whereas private residence rooms and townhouse guests need to plug their computer into the modem to connect them to the network as there is no wireless. 

Guests not travelling with a computer have access to an Internet terminal in the Residence and Housing Administration Office.  Please see the front desk staff for details.

What buses service SFU?

  • The #135 runs to and from Downtown Vancouver.
  • The #143 bus runs to and from Coquitlam Station (peak weekday hours only).
  • The #144 bus runs to and from Metrotown Station.
  • The #145 bus runs to and from the Production Way/University skytrain station (skytrain to Surrey, Burnaby, and Vancouver.  Transfer skytrains to take you to the airport).


For schedules and information:  Translink website

Where can I eat during my stay?

The Residence Dining Hall

The Residence Dining Hall is located directly above the Residence Administrative Office and is the closest food services option for our guests.  Offering diverse, nutritious food options, the Dining Hall is open to the general public for breakfast, lunch, and dinner. During the summer months, the Dining Hall will be open Monday to Sunday, 7:00am to 9:00pm.  Cash, credit and debit cards are accepted.

 

Other On-Campus Options

SFU also offers a variety of dining options on campus including a Tim Hortons, Starbucks, White Spot Express, Subway, and multiple restaurants in the UniverCity area of campus.  Please see following websites for a complete list of restaurants available on campus or ask for a list at the Residence Administrative Office:

Are there fitness/recreation facilities near by?

Yes, there are fitness/recreation facilities available just a short five minute walk from the Residence area. For a drop in fee, guests are able to use the pool and gym.  Please contact SFU Recreation at 778.782.3675 or 778.782.3668 for more information on drop in fees and schedules.

Don't see your question above?  Please email us at stayhere@sfu.ca and we'll gladly answer it for you.

FAQs For Groups

Accommodations:

What types of accommodations do you have?

We have several types of accommodation options.  Please visit our accommodations page for pictures and information on each type.

Do you have accommodations available year-round?

Yes!  We welcome guests 12 months of the year however, we have reduced availability from September to April.  The Simon Hotel is available year round with the exception of the University break in December.

I’m organizing an academic conference and I want participants to rent and pay for their own accommodations.  Should I bother to contact you?

Yes, please do.  We prefer to block a set of rooms for specific conferences to ensure that conference participants are able to stay on campus if they wish.  This also allows us to provide your guests with consistent information regarding your conference and on-line registration forms.

Group Rates:

Do your rates change?

Yes, our accommodation rates vary depending on the season.  Our low-season is from September 16th to April 30th and our high-season is from May 1st to September 15th.  Please contact us to get the most up-to-date rates  778-782-4503 or stayhere@sfu.ca

Our group is on a budget.  Do you offer discounts?

We offer discounted rates based on your group’s size, length of stay, and additional needs.  Talk to us about your budget restrictions and we’ll do our best to present you with a variety of options.

My group isn't from Canada.  Do we still have to pay the taxes?

Yes, all guests must pay the taxes. 

Groups:

I have a group coming to stay at SFU.  Do you need to know exactly who will be coming and, if so, when do you need to know by?

We do require a list of occupants in our buildings.  The roster is usually due two weeks before your group’s arrival however, this date will be determined by us and may vary slightly.

I am bringing a youth group/team to stay at SFU.  What is your chaperone policy?

We require one adult (aged 19 and older) for every ten youth (aged 18 and under).  Chaperones must reside within the same building and area as their youth group and must be responsible for their group’s behaviour. 

The chaperone policy will also be located in your contract with us.

Meals:

What are my food services options?

The Residence Dining Hall

The Residence Dining Hall is located directly above the Residence Administrative Office and is the closest food services option for our guests.  Offering diverse, nutritious food choices, the Dining Hall is open to the general public for breakfast, lunch, and dinner. During the summer months, the Dining Hall will be open Monday to Sunday, 7:00am to 9:00pm. 

The Residence Dining Hall accepts cash, credit cards and debit.

While 'walk-ins' are welcome, we highly recommend that groups of ten or more contact us to make special arrangements for seating and to accommodate any dietary restrictions your guests may have.  Contact stayhere@sfu.ca for more information.   

What other food services options are there on campus?

SFU also offers a variety of dining options on campus including a Tim Hortons, Starbucks, White Spot Express, Subway, and multiple restaurants in the UniverCity area of campus.  Please see following websites for a complete list of restaurants available on campus or ask for a list at the Residence Administrative Office:

Coming and Going:

How does the check in procedure work for groups?

Check-in is usually after 3:00pm in the Residence and Housing Administration Building.  Please discuss your group’s needs with SFU Conference Coordinators as check-in time, location and procedures vary.

We'll be arriving in a large passenger van.  Where do we park?

We have parking spots available for passenger vans.  Please register your vehicles when you check-in to receive a parking pass and we'll gladly direct you to an appropriate parking stall.

My group is using a chartered bus to go on and off campus.  Where are the pick up/drop off locations?  Can the bus park at SFU overnight?

There is a designated bus pick-up and drop-off area.  You will be asked to provide SFU Conference Coordinators with your estimated travel times so that we can inform the community.  There are designated over night parking stalls for buses.  Please register your vehicles when you check-in to receive a parking pass.

What are the check out procedures for groups?

Unless otherwise arranged, all keys must be returned to the Residence and Housing Administration Office by 11:00am on your departure day.  There is a charge for lost or unreturned keys.

Don't see your question above?  Please email us at stayhere@sfu.ca and we'll gladly answer it for you.