Email problem

July 01, 2016

Non-SFU email addresses

Emails from SFU (anyaddress@sfu.ca) sent to or forwarded to any email accounts hosted by Microsoft are being identified as SPAM and delivered to recipients’ junk mail folders, or not delivered at all in some cases.  

Affected email addresses include @hotmail.com, @outlook.com, @live.com and @live.ca.  SFU emails sent to other addresses, such as Gmail, Shaw, Telus, etc. do not normally seem to be affected, although we cannot guarantee that you will receive SFU email from any external email service.

Here's what to do if you are an applicant

> Change your email account

If you are concerned you may have missed email regarding your application for admission, please log in to your student account via https://go.sfu.ca and change your email address to one of the recommended ones.

If you don’t yet have access to your student account, complete the Change your Email Account form.

> Mark sfu.ca as a safe sender

Please check your junk mail folder for any messages from SFU that you are expecting – if an SFU message is found in your junk, it would be helpful if you could indicate that the email is "Not Junk," as it will increase the chance that future SFU emails will be directed to your inbox. See full instructions for "safe sender" marking below.

How to mark your SFU email as safe

Mark your SFU email as a safe sender. Depending on your email service, the steps will vary slightly; for example, you may need to create a filter. Here are steps for some email addresses.

Hotmail / Outlook / Live.ca / Live.com

 If the header at the top left of your screen says Outlook.com

  1. Click on the gear icon in the top right, and select Options from the drop-down menu.
  2. Under Preventing Junk Email, click on Safe and blocked senders.
  3. Click Safe senders.
  4. Type in "@sfu.ca" and click Add to list.

If the header at the top left of your screen says Outlook Mail (Preview)

  1. Click the gear icon in the top right, and select Options from the drop-down.
  2. On the left, under Mail > Junk mail, click on Safe senders.
  3. Type in "sfu.ca"—  then click the + icon. Click Save.

Gmail

  1. Click on the down arrow in the search box at the top of any Gmail page.
  2. Type "sfu.ca" into the From field. Click Create filter with this search in the bottom right.
  3. Check the Never send it to Spam box. Click Create filter. You may also opt to click on the Also apply filter to X matching conversations if you have emails from SFU that are in your Spam.

Yahoo

  1. Click on the gear icon in the top right, and select Settings from the drop-down menu.
  2. Click on Filters on the left and then click Add.
  3. Type "SFU" as the Filter name. In the From field, select contains and type "sfu.ca" in the second box. In the section under Then move the messages to this folder, select Inbox. Click Save.
  4. Back in the Settings window, click Save.

Here's what to do if you are a current student

> Don't forward your sfu.ca email

We recommend

  • that you do not forward your SFU email to another email service, and instead access your email directly through connect.sfu.ca

Questions?

Phone 778.782.6930.