Fees and tuition FAQs

Health and Dental Plan questions

How do I get Health and Dental Plan charges removed?

Did you opt out of the Health and Dental Plan (HDP) successfully?

If yes:

If you received an email from studentcare.ca confirming that you successfully opted out, you may ignore the HDP charges.

Pay your balance MINUS the HDP charges.

If no:

If you did not opt out during the change of coverage period, you are responsible for the charges.

Pay the full balance.

Are you worried about the monthly interest charge deadline?

If you received an email from studentcare.ca confirming that you successfully opted out, do not worry about a monthly interest charge being charged on the opted out amounts.

Pay your balance minus the HDP charges.

Why do I have to pay Health and Dental Plan charges?

 

Are you covered by another health insurance plan?

If yes:

If you are covered by another plan, you must opt out during the change-of-coverage period. If you do not opt out, you will be responsible for the HDP charges.

Please visit studentcare.ca to opt out. If you have not received an email from studentcare.ca confirming that you successfully opted out, then you have not opted out and you must pay the charges.

If no:

All students are required to pay Health and Dental fees unless they already have coverage from other plans and opt out during the change-of-coverage period. See Other fees for more information.

Refund questions

How do I get a refund?

  1. Do you have a credit  balance on your account (that is, a negative balance owing)? 

    If no:
     You cannot get a refund. 
    If yes: Move on to read options b, c, and d.

  2. Will you be returning to SFU next term? 

    You can leave the credit on your account to be applied to next term's charges.

  3. Expecting an Award/Scholarship/Bursary? 

    Sign up for Direct Deposit.  If your account has a credit balance, the money will be automatically sent to your bank account in accordance with the refund schedule. Major delays occur if you are not enrolled in Direct Deposit.

  4. Did you overpay your charges due? 

    Sign up for Direct Deposit then complete 'Online Refund Request' at goSFU under 'Finances'. Major delays occur if you are not enrolled in Direct Deposit.

  5. Where can I get more information on Direct Deposit? 

    Step-by-step tutorial and more information.

When will I get my refund?

  1. Are you expecting an Award/Scholarship/Bursary?

    See the refund schedule. Notice that Direct Deposit refunds are weekly while cheque refunds are monthly. Sign up for Direct Deposit; then, if your account has a credit balance, the money will be automatically sent to your account in accordance with the refund schedule.

  2. Are you requesting a refund for overpayment? 

    See the refund schedule. Notice that Direct Deposit refunds are weekly while cheque refunds are monthly. Sign up for Direct Deposit; then, if your account has a credit balance, when you submit a Refund Request the money will be automatically sent to your bank account in accordance with the refund schedule.

  3. If you are not planning to set up Direct Deposit

    Cheque refunds are done monthly. See the refund schedule. At the scheduled dates, they will be available for pickup at the Burnaby campus.

For students who do not have a Canadian bank account, what refund options are available?

Students without a Canadian bank account can request for a refund by filling out an International Refund Request form. For amounts previously paid using Flywire, the refund may be processed as a return via Flywire, where applicable. If the refund is for a residence payment, the refund may be processed via the original payment method, such as credit card. These requests can be emailed to Student Accounts at student_accounts@sfu.ca.

For more information regarding international refunds refer to www.sfu.ca/students/fees/refunds/international-refunds.html

How to submit an online refund request?

To request an online refund, the student must first enroll in direct deposit and then submit an online refund request through their goSFU account.

How to enroll in direct deposit on goSFU?

For instructions in setting up direct deposit with SFU, refer to www.sfu.ca/students/fees/refunds.html.

Students may also refer to the following document for instructions and frequently asked questions: Direct Deposit Instructions.

How to pay questions

How much do I owe?

Your current and up to date outstanding balance can be confirmed at goSFU. After logging in, click on the Account Inquiry link under the Finances section, and then click on the Activity tab.

When do I need to pay my balance?

Tuition fees are due at the end of Week 2 each term. For exact dates, see Fees: payment and refunds/penalities on www.sfu.ca/students/deadlines/  

I sent the payment in full; why does my account still show the charge?

  • Did you pay via online banking? 

    Online banking payments take two to three business days to be received. If you don’t see a payment on your student account three days after you sent it, give us a call at 778-782-6930.
     
  • Were you assessed a monthly interest charge? 

    If you paid your balance owing past the monthly interest charge deadline, the penalty cannot be waived. Always pay before the tuition deadline and before the end of each month if your account is in arrears.

  • Did you drop a course after the deadline?

    See course drop deadlines at www.sfu.ca/students/deadlines.
Tuition Refund Schedule
Deadline Tuition amount refunded
7th calendar day of the term 100%
14th calendar day of the term 75%
21st calendar day of the term 50%
After 21st calendar day of the term
No refund

How can students make a payment?

For payment options available, refer to www.sfu.ca/students/fees/howtopay.html.

We ask all students with a Canadian banking account to pay fees electronically through their banking website. For instructions, please visit: www.sfu.ca/students/fees/howtopay/internet-banking.html.

How can students make a payment from outside Canada on goSFU?

To make a payment from outside of Canada, we ask students to use Flywire. For instructions, refer to www.sfu.ca/students/fees/howtopay/payments-from-outside-of-canada.html.

Balance owing questions

Why did I get a partial refund for courses dropped?

See course drop deadlines at www.sfu.ca/students/deadlines.

Tuition Refund Schedule
Deadline Tuition amount refunded
7th calendar day of the term 100%
14th calendar day of the term 75%
21st calendar day of the term 50%
After 21st calendar day of the term
No refund

What is my fee breakdown?

To view your charges and payments, log in to goSFU, scroll to the Finances section, click Account Inquiry, click the Activity tab, press “view all” to see the long or short history of charges and payments. If you have further questions, give us a call at 778-782-6930.

How do I get a receipt or invoice?

Payment Plan Option for Fall Term Questions

Where can students find more information on the Payment Plan option?

For sign up and instalment dates, refer to www.sfu.ca/students/fees/howtopay/payment-plan.html.

Which payee should be selected when making a payment by internet banking towards a payment plan?

‘Simon Fraser University’ should be selected as the payee. Student number should be entered as the account number.

Will monthly interest charges still be applied on unpaid balances that are on payment plans?

Enrolling in payment plans will not exempt students from being assessed monthly interest charges. Any unpaid balances past the tuition deadline is subject to a 2% monthly interest charge.

Supplementary Fees Questions

Why are supplementary fees being charged for remote courses?

The Student Services fee is being charged as Student Services continues to offer services throughout the term, either remotely, or in person.

The Student Activity fee is being charged as the Student Societies continues to offer services throughout the term, either virtually, or in person.

Questions about these services can be directed to the SFSS or GSS directly.

For more information regarding remote courses refer to www.sfu.ca/students/support/classes-2021/remote-faq-fall.html.

Who can request a U-pass BC exemption?

Consideration for an exemption from U-Pass BC program will only be given to students who meet the requirements for the eligible exemption categories.

For more information on U-pass exemption please refer to www.sfu.ca/students/upass/exemption.html.

Employee Tuition Waiver Questions

When will the tuition waivers show on goSFU?

Employee tuition waivers are posted to student accounts by the end of week 5 of the term. If your tuition changes after week 5, the individual must inform Student Accounts to have their waiver amount updated accordingly.

Does tuition waivers cover non-tuition fees?

Student (non-tuition) fees are not covered by tuition waivers and must be paid for separately by the tuition due date.

goSFU Access Questions

How can alumni log in to goSFU?

Alumni do not lose access to goSFU after they graduate. The only exception to alumni potentially not having access to goSFU is if they graduated prior to 2009. Alumni can reactivate their SFU accounts by referring to the instructions from www.sfu.ca/alumni/stay-connected/email-forwarding-service.html.

If current students and/or alumni have forgotten their computing ID, they can recover them through Computing ID Lookup.

What should applicants and current students use to log in to goSFU?

Graduate Applicants should log in with their GA number that is provided to them when they apply for admission to a graduate program. Once they have been admitted, matriculated, and become SFU students, they will be issued a computing ID to use for goSFU and other SFU services.

Undergraduate Applicants should log in with their student number. Once they have been admitted, matriculated, and become SFU students, they will be issued a computing ID to use for goSFU and other SFU services.

SFU and FIC Students should log in with their computing ID.

Tax (T2202 / T4A) Questions

For the same tax year, student received more than one T4A slip from SFU. Why is that?

T4A slips are issued through goSFU and myINFO. If a student receives eligible scholarship payments via payroll, a T4A slip would be issued to the student and be retrievable via myINFO. Questions about a T4A slip issued by Payroll can be directed to Payroll Services at payroll@sfu.ca.

Why did I receive T4A/T2202 slips issued by SFU?

T4A slips are generated for scholarships, fellowships, or bursaries received during the tax year, from January to December in any given year. If the student did not receive such benefit during the year, the student will not be issued a T4A slip. For more information, refer to www.sfu.ca/students/fees/T4A.html.

T2202 slips are the tuition tax receipts issued to all students who paid tuition for courses in the previous calendar year. It shows the amount of tuition that is paid. For more information, refer to www.sfu.ca/students/fees/T2202.html.

Are graduate students considered part-time or full-time students?

All graduate students are considered full-time students, regardless of the number of units taken.

How can students request information to be updated on their issued T2202 or T4A slip, to reflect a name change or Social Insurance Number (SIN) update?

For a name change, the application must first be verified and processed by the Records department in goSFU. For the change of name application form, refer to www.sfu.ca/students/forms.html.

For a SIN update, students must first log in to goSFU and update their SIN under the ‘Personal Information’ section of their goSFU account. For information about SIN, refer to www.sfu.ca/students/fees/social-insurance.html.

Once the personal information is updated in goSFU, students can email sfu-t2202a@sfu.ca and request for an amendment to their T2202 or T4A slip, by indicating their student ID, brief description of the change being requested, and the tax year of which the amendment should be applied to.