FAQ

Health and Dental Plan questions

How do I get Health and Dental Plan charges removed?

Did you opt out of the Health and Dental Plan (HDP) successfully?

If yes:

If you received an email from ihaveaplan.ca confirming that you successfully opted out, you may ignore the HDP charges.

Pay your balance MINUS the HDP charges.

If no:

If you did not opt out during the change of coverage period, you are responsible for the charges.

Pay the full balance.

Are you worried about the late penalty deadline?

If you received an email from ihaveaplan.ca confirming that you successfully opted out, do not worry about a late penalty being charged on the opted out amounts.

Pay your balance minus the HDP charges.

Why do I have to pay Health and Dental Plan charges?

Are you covered by another health insurance plan?

If yes:

If you are covered by another plan, you must opt out during the change-of-coverage period. If you do not opt out, you will be responsible for the HDP charges.

Please visit ihaveaplan.ca to opt out. If you have not received an email from ihaveaplan.ca confirming that you successfully opted out, then you have not opted out and you must pay the charges.

 

If no:

All students are required to pay Health and Dental fees unless they already have coverage from other plans and opt out during the change-of-coverage period. See Other fees for more information.

Refund questions

How do I get a refund?

  1. Do you have a credit  balance on your account (that is, a negative balance owing)? 

    If no:
     You cannot get a refund. 
    If yes: Move on to read options b, c, and d.

  2. Will you be returning to SFU next term? 

    You can leave the credit on your account to be applied to next term's charges.

  3. Expecting an Award/Scholarship/Bursary? 

    Sign up for Direct Deposit: download the refund request form and email it to student_accounts@sfu.ca. If your account has a credit balance, the money will be automatically sent to your account in accordance with the refund schedule. Major delays occur if you are not enrolled in Direct Deposit.

  4. Did you overpay your charges due? 

    Sign up for Direct Deposit: download the refund request form and email it to student_accounts@sfu.ca. Major delays occur if you are not enrolled in Direct Deposit.

When will I get my refund?

  1. Are you expecting an Award/Scholarship/Bursary?

    See the refund schedule. Notice that Direct Deposit refunds are weekly while cheque refunds are monthly. Sign up for Direct Deposit ; then, if your account has a credit balance, the money will be automatically sent to your account in accordance with the refund schedule.

  2. Are you requesting a refund for overpayment? 

    See the refund schedule. Notice that Direct Deposit refunds are weekly while cheque refunds are monthly. Sign up for Direct Deposit ; then, if your account has a credit balance, the money will be automatically sent to your account in accordance with the refund schedule.

  3. If you are not planning to set up Direct Deposit

    Cheque refunds are done monthly. See the refund schedule. At the scheduled dates, they will be available for pickup at the Burnaby campus.

How to pay questions

How do I pay my balance owing?

  • Do you have a Canadian bank account?
    See our instructions on how to use online banking. Remember to pay three business days in advance to avoid late penalties (it takes three business days for your payment to be received by SFU).

  • Do you need to pay from outside of Canada?
    Payments from outside of Canada must be received through Flywire (previously peerTransfer). Flywire allows you to pay the Canadian dollar amount at a local bank in the currency of your choice with a competitive exchange rate. Flywire will convert the payment at the rate you have locked in (the rate is guaranteed for 48 hours).

    The funds will then be delivered directly to SFU with your student identification information within three business days. For instructions, visit www.sfu.ca/students/fees/howtopay/payments-from-outside-of-canada.html

    If you have any questions regarding Flywire, please see the FAQs.
  • Other payment methods
    See other payment methods. Remember to pay before the tuition deadline to avoid late penalties.

I sent the payment in full; why does my account still show the charge?

  • Did you pay via online banking? 

    Online banking payments take two to three business days to be received. If you don’t see a payment on your student account three days after you sent it, give us a call at 778-782-6930.
     
  • Were you assessed a late penalty? 

    If you paid your balance owing past the late penalty deadline, the penalty cannot be waived. Always pay before the tuition deadline and before the end of each month if your account is in arrears.

  • Did you drop a course after the deadline?

    See course drop deadlines at www.sfu.ca/students/deadlines.
Tuition Refund Schedule
Deadline Amount Refunded
7th calendar day of the term 100%
14th calendar day of the term 75%
21st calendar day of the term 50%
After 21st calendar day of the term
No refund

Balance owing questions

Why did I get a partial refund for courses dropped?

See course drop deadlines at www.sfu.ca/students/deadlines.

Tuition Refund Schedule
Deadline Amount Refunded
7th calendar day of the term 100%
14th calendar day of the term 75%
21st calendar day of the term 50%
After 21st calendar day of the term
No refund

What is my fee breakdown?

You can read it yourself. Log in to go.sfu.ca, scroll to the finances section, click account inquiry, click the activity tab, press “view all” to see the long or short history of charges and payments. If you are not satisfied, give us a call at 778-782-6930.

How do I get a receipt or invoice?

You can print it yourself. Log in to go.sfu.ca, scroll to the finances section, click account inquiry, click Downloadable Account Statement by Term, and select the term you desire.

I sent in a tuition waiver; when will my account be updated?

Employee tuition waivers are posted to student accounts by the end of week 5 of the term. If your tuition changes after week 5, you must inform Student Accounts so we can update your waiver amount accordingly. Fees not covered must be paid by the tuition deadline date.