See an Access Case Manager

Life can be stressful and overwhelming. You don't have to struggle alone. It can also be intimidating to find the right supports, and you probably have a lot of questions. Connect with an Access Case Manager to figure out next steps together.

There’s a lot happening in the world, and many students are feeling impacted. Access Case Managers are here to listen and provide relevant resources and emotional support to students affected by current international conflicts. Access Case Managers have increased availability to accommodate students feeling overwhelmed by world events: 

  • Connect over Zoom during drop-in hours

  • Email the Access Case Managers directly ( to arrange a time to chat; or 

  • Call the clinic’s front desk to book an appointment: 778-782-4615

What is HCS Drop-in Advising? 

HCS (Health & Counselling Services) Drop-in Advising is here so you can speak with an Access Case Manager one-on-one and talk about how Health & Counselling can support you best - whether it's through regular counselling, groups, workshops or referrals. 

Drop-in HCS Advising is a virtual space for you to feel heard and supported by an Access Case Manager, and where you can figure out your next steps together.

1. Drop in during the Sign-Up period

No appointment required. Join the Zoom meeting during the sign-up period, and an Access Case Manager will let you know what time you will be seen. **Please note that students are assigned a time based on first-come first-serve and there are limited spots within one drop-in period.

2. An Access Case Manager will join

Access Case Managers are here to listen to anything you are concerned about regarding mental health or navigating our services.

3. Figure out next steps together

Health & Counselling has an abundance of resources, and Deb and Harp can help you figure out which services are best for you


Monday to Friday

Morning Drop-ins:

9:30 to 10:00am
Sign up period

10:00 to 11:30am
Session times

Afternoon Drop-ins:

1:30 to 2:00pm
Sign up period

2:00 to 3:30pm
Session times

Check out Upcoming Session for any updated times or changes to the sessions.

Have questions? Send an email:

Have a brief question you want to ask?

Try LiveChat

What should I expect?

Drop-in spots are limited and available on a first-come first-served basis. To secure your spot, we encourage you to join the Zoom meeting during the sign-in period, which starts 30 minutes before the drop-in hours begin.

We encourage you to sign-in earlier as there will more likely be spots available. During the sign-in period, an Access Case Manager will let you know approximately what time you will be seen.

What if I join after the sign-up period? 

It is not necessary to join during the sign-in period; if you join after the first drop-in has started, the Access Case Manager will let you know if they are with another student and how long you may need to wait.

How do I join? 

No appointment is required; simply click on the Upcoming Session below during the daily drop-in hours. 

Each session is approximately 30 minutes per student.   

Please read this Consent Form before joining your drop-in session:

consent form

Please note: drop-ins are not anonymous and client information will be collected for Health & Counselling’s electronic health records.

Upcoming Session


The sign-in period starts 30 minutes before the drop-in hours begin.


  • Tuesday, August 16: drop ins at 1:30pm will be cancelled.

What if I can't secure a spot?

In the event that you cannot secure a drop-in spot, we encourage you to try again later or on the next day as Drop-In HCS Advising is offered daily. We also have LiveChat that you can use to get in touch with one of our Access Case Managers. Additionally, there is the support option of booking an appointment with one of our counsellors by calling the front desk at 778-782-4615.

Who are the Access Case Managers?

Deborah Fung

Registered Clinical Counsellor

Deborah is a Registered Clinical Counsellor and passionate about supporting students wherever they're at in their personal mental health journey.  Her previous roles at SFU involved academic advising and program planning for new students, which fostered her appreciation for the variety of unique needs across a diverse student population.  As an Access Case Manager, Deborah is curious to learn about the details of your individual concerns so that she can connect you with the best fit resource to support you.

Harp Shergill (She/Hers)

Registered Social Worker

Harp is a Registered Social Worker and passionate about creating a society based on equity, social harmony, mutual respect and human dignity; while addressing racial discrimination. She has several years of experience in the field of social work and health care and joined the Health & Counselling Team at SFU in 2019. As an Access Case Manager, Harp works closely with you to understand your individual needs so she can connect you with helpful and valuable resources. She wishes to ensure students are seen, heard and valued.