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Refund Policy

ⓘ SFU Athletics and Recreation is phasing in access to our facilities in a limited capacity

Click here to read Return to Play Update

Membership refunds

You can request a refund only for a membership that has been purchased at the Recreation office.

Refund request

Your refund request, which requires approval by Recreation administration, must be accompanied by documentation, such as but not limited to:

  1. Receipt of written medical recommendation from a doctor
  2. Written appeal that outlines the condition or set of circumstances that would prevent you from participating in SFU Recreation activities

You can submit the request:

Refund amount

With such documentation, a pro-rated refund (less a 15% administration fee) will be granted upon approval by Recreation administration.

Exclusions

Students who have been assessed the Recreation & Athletics fee through their tuition or staff and faculty who receive membership as part of their benefits are not subject to refunds. 

Program refunds

This refund policy applies to all recreational programs, group fitness pass and mind, body, spirit pass.

Cancellation request

To request a program refund, you must send us a cancellation request. The required documentation and the refund amount depend on when we receive your request.

  • At least five business days (Monday - Friday) prior to the course start date:
    • No documention required with your cancellation request
    • A full refund (less a 15% administration fee per course) will be issued
  • Four or fewer business days (Monday - Friday) prior to the course start date will be considered with:
    • Receipt of written medical recommendation from a doctor or
    • Receipt of written recommendation from the course instructor, stating the circumstances by which the course is unsuitable for the participant
    • With such documentation, a full refund (less a 15% administration fee per course) will be issued prior the course start date, or
    • If the course has started, a pro-rated refund (less a 15% administration fee per course) will be issued

You can submit your request:

Program transfers

Program transfers will be considered by Recreation administration and based on program minimum registration requirements. A $5 transfer fee will apply.

One-on-One, partner training and private swimming lessons

Refunds must be approved by Recreation administration.

Program Flex Pass

Program Flex Passes are non-refundable and expire at the end of the second term after purchase (i.e. the card is valid for the current term plus the next term).

Student sport clubs

All sport club fee refunds must be approved by Recreation administration. $5.00 sport club fees are non-refundable.

Intramurals

Teams that have paid a fee to play in a competitive league are eligible for a refund if either the league has been cancelled or no games have been scheduled for their league. They will receive a refund in the amount that they paid. The League Managers and Recreation Coordinator have final authority over all aspects of any intramural activities.