Support and Resources

We understand COVID-19 has impacted us all in many ways and we are here to help you.

Below you will find supports and resources available to help with your mental health and well-being, personal safety, and self-isolation, should you need it. There is also information on what to do if you need to request an academic concession due to unforeseen circumstances during this time. 


For all COVID-19 related updates at SFU visit our return to campus page.

Mental health support and well-being

We have a variety of supports available. You can speak with a counsellor at SFU, or visit the clinic to see a doctor or nurse. You can also connect with a counsellor through MySSP if there are longer wait times for a counsellor at SFU or you need help with immediate and specific topics.

Visit the Health and Counselling webiste

Get Counselling Support

My Student Support Program (Myssp)

MySSP is accessible in multiple languages and it’s available to access 24/7 across various time zones. Whether you are here at SFU or out of country as an international student, you can gain support with ease. With MySSP, you can also request to speak a specific counsellor and/or someone with a similar lived experience to your own.

Learn more about MySSP

Reach out to a case manager

Take care of your personal safety and reach out to a case manager. The Office of Student Support is here to help if you want to discuss your safety and well-being during these unpredictable times. We can assist with the complex needs or challenging circumstances that have the potential to severely impact your academic efforts, personal safety or the safety of others.

For COVID-19 support, please contact us directly at

List of Resources

If you find yourself impacted by COVID-19 or have other concerns about your ability to concentrate on your studies while returning to campus, please consult the list of resources below to find the most appropriate support.

Registrar and Information Services

Hours and contact information:

Please visit contact pages

Available Support:

Contact if you are concerned about:

  • enrollment
  • deferrals
  • grades

Student Central at the Burnaby Campus


9:00am to 4:00pm, closed between 12:30pm to 1:30pm.

Available Support:
  • Referral to resources that are open/active on campus
  • General information
  • Wayfinding on campus

Academic Advising

An advisor can support you with various resources and provide guidance to help you stay on top of your academic journey. Log into Advisor Link and make an appointment to speak with an advisor. 

Available Support:

  • Guidance and support if you're facing academic difficulty 
  • Advice on degree planning and requirements 
  • General advice on the progress of your degree

International Student Advising and Programs (ISAP)

Contact information:

Visit ISAP Website

Available Support:

Indigenous Student Centre

Contact information:

Visit ISC website

Available Support:

  • Referral to resources
  • Indigenous Counsellor
  • Wellness Program
  • Elders Program
  • General information

Residence and Housing

Hours and contact information:

Visit Residence and Housing website

Available Support:

Graduate and Postdoctoral Studies

Hours and contact information:

Visit GPS website

Available Support:

Contact if you are concerned about: 

Centre for Accessible Learning (CAL)

Contact information:

Visit CAL website

Available Support:

  • Accessibility support, services and accomodations for students with documented or suspected disabilities. Learn more

Financial Aid


Monday to Thursday 9:30am-3:30pm with closure between 12:30-1:30pm. Friday 10am-3:30pm with a closure between 12:30-1:30pm.

The same hours apply at the SFU Surrey and Vancouver Campus.

Please note: for the next two weeks between Jan 10-23, an advisor will be physically present on the SFU Surrey campus on Wednesdays only, and on the SFU Vancouver campus it will be Thursday only.

Further details on specific types of advising and when they are available to access can be found on the finanial aid website.

Available Support:

  • Contact a financial aid advisor if you are seeking financial assistance

Academic Concessions

Academic concessions are granted at the discretion of your instructor in circumstances that may impact your availability or ability to complete course-related activities. Instructor-granted concessions include things like deadline extensions, makeup exams, and alternate assignments.

Learn more about academic concessions, when you might need to ask for a concession, and how to request one.

Available Support:

  • You may experience some other unexpected circumstance, like an accident, a family disruption, or being healthy but in COVID-19 self-isolation/quarantine, which may require you to be absent for a short period.

Classrooms reserved for remote learning

We have allocated several classrooms on campus for remote learning. See list of remote learning classrooms

Available Support:

  • Students in need of on-campus classrooms to participate in online lectures and seminars during the current two-week shift to remote learning and teaching.

Self-isolation support (CARES Program)

The CARES Program offers support to students who are required to self-isolate due to COVID-19. This includes subsidized accommodation rates, information on meal options, individual support and check-ins, as well as financial assistance.

Available Support:

The CARES Program is available to registered SFU and FIC students (undergraduate or graduate), who are enrolled in classes, and are:

  • arriving in Canada, or
  • traveling and are now returning, or
  • in need of support with a place to self-isolate due to your living situation, and/or need help with a self-isolation plan.