Available services and resources
* Health and Counselling Services are still available to students, with most services being offered over video or phone. Doctor and nurse visits, counselling, and other supports are all available by calling ahead to book an appointment.
Burnaby: 778-782-4615 (closed between 12:30pm to 1:30pm)
Vancouver: 778-782-5200 (open on Mondays and Thursdays; closed between 12:30pm to 1:30pm)
Remote learning resources
- Students may use the WMC 2502 computer lab 8:00am - 8:00pm, Monday to Friday excepting holidays.
- Some specialized software that was available through the computer labs can now be accessed through a remote desktop. Visit ITS for more info: www.sfu.ca/itservices/remote-study-work-resources.html
- Students should check with their cellphone providers about protections or waivers to data overages, long distance and roaming fees:
- Rogers is waiving long distance and roaming fees
- SHAW has opened up Shaw Go WiFi to everyone. They also do not have data caps on their internet plans.
- Telus is offering COVID-19 services for their customers.
Student Services offices on all three campuses are now closed until further notice. However, our staff is still available to support you – we will be working remotely and will continue to provide you with the services that you need.
- Student Support Case Manager Resource
Students who are directly or indirectly impacted by the COVID-19 pandemic can reach a Case Manager in Student Services by emailing firstname.lastname@example.org. An SFU Case Manager will work with you to learn your unique circumstances and to assist you in coordinating the appropriate supports. Types of concerns or circumstances may range from experiencing symptoms (feeling unwell) to food and/or housing insecurity to challenges coping with stress or anxiety, difficulties engaging academically, staying socially connected to safety-related concerns. Arrangements can be made for a phone call or communication can occur over email.
- Transcript requests: At this time, we are only processing online (goSFU) transcript requests. Delivery options include regular mail, priority mail, and electronic transcript to selected exchange institutions. Please see list of institutions now accepting electronic transcripts under delivery options here: www.sfu.ca/students/records/transcript.html#delivery
Please be aware that official transcripts that require mailing may be delayed due to a reduction in mail service. We suggest reaching out the institution where you wish to send the transcript to determine if they will accept an unofficial transcript or if they are willing to accept an electronic transcript directly from SFU. If you are requesting official transcripts for yourself, we suggest you print off an unofficial transcript. Due to the nature of the current situation, please be aware that mailing of transcripts may be halted at any time.
- CRC requests: email email@example.com for more information.
- Parchment replacement - temporarily suspended.
- Lawyer's requests - temporarily suspended.
- For immediate emergency situations, see www.sfu.ca/students/health/emergency.html.
- Bouncing Forward is a free, non-credit, resilience-building course to help you overcome challenges and enhance your well-being. Open to all current SFU students. Undergraduate: http://ow.ly/lfRt50yO8iA Graduate: http://ow.ly/rXy250yO8iB
- Stay calm and stress-free with Health & Counselling’s guided meditation audio sessions 😌: http://ow.ly/7WCo50yOcXh All SFU graduate, undergraduate and Continuing Studies (non-credit) students can access free professional counselling and support – reachable by phone or through the downloadable app through MySSP. Immediate support or counselling is also available 24/7 by phone (1-844-451-9700) or by chat using the MySSP app.
- For spiritual support, see www.sfu.ca/students/interfaith.html.
- The Centre for Accessible Learning may be able to help if the changes in course delivery present access challenges. Contact them at www.sfu.ca/students/accessible-learning/contact-us.html.
- Students having difficulties with their courses, please review the SFU Student Services withdrawals policy on the Undergraduate Appeals website, where you can also find information on how to discuss extensions, deferrals, and withdrawals with their professors and/or TAs. Graduate students, please refer to the Graduate and Postdoctoral Studies website and speak with your supervisor or graduate program assistant. Continuing Studies students can review the Continuing Studies refund policy or contact firstname.lastname@example.org.
- For graduate or undergraduate students who are seeking financial assistance for the Summer term, please go to the Financial Aid and Awards website for further details about funding opportunities and/or to contact someone from the team if you have further questions. Students may be eligible for scholarships, awards, bursaries, and/or government student loans and grants, if they qualify. The bursary application deadline for full-time students (international and domestic) enrolled for the Summer term, who have demonstrated financial need, is May 22, 2020 (11:59 PDT). If you are having difficulty with tuition deadlines and would like to discuss payment plan options, please contact Student Accounts by email. (updated 19 May 2020)
- For international students: if you have any confidential questions about immigration-related or other personal matters, please contact the International Services for Students department.
- The Human Rights Office provides assistance and advice to students, staff and faculty who believe they are target of harassment and/or discrimination under SFU's Human Rights policy. More information: www.sfu.ca/humanrights.html.
- The Sexual Violence Support & Prevention Office: As part of the SVPSO’s mandate, they provide support for University Community members including students, staff, and faculty who are impacted by sexual violence and misconduct. More information: www.sfu.ca/sexual-violence/contact-us.html
COVID-19 Health Information Session
Are you feeling overwhelmed by the amount of information being shared about COVID-19? Join Health & Counselling Services' COVID-19 Health Information Sessions to stay updated and educated on COVID-19 best practices. Details and registration.
COVID-19 Emotional Support Group
Has your mental health been impacted by the COVID-19 pandemic? Join Health & Counselling Services' mental health team at our COVID-19 Emotional Support Group. Multiple dates available. Visit our event webpage for details and to register.
Building Resilience & Supporting Your Well-Being
Connect with peers virtually while learning strategies, tools and resources to support your well-being and resilience. Visit Health & Counselling Services' event webpage for more details and to sign-up.
Virtual Mindfulness Meditation
Join Health & Counselling Services at virtual Mindfulness Meditation sessions on Wednesday and Fridays! For more details and to join, see our Mindfulness Meditation webpage.