Roombooking for External Clients
RMeeting and Events Services - Frequently Asked Questions
Q: Where is Simon Fraser University Surrey located?
Simon Fraser University Surrey is located in Central City Mall in Surrey, BC. Our address is 250-13450 102 Ave. We are situated on a major transit route and across the street from the Surrey Central Skytrain station.
Q: How do I contact the University to book my event?
You will need to fill in our online room booking request form and then you will be contacted by a Campus Staff member.
Q: When is Simon Fraser University Surrey available for my booking?
The University is open Monday to Friday from 8:00 am - 10:00 pm, and Saturday from 8:00am - 5:00 pm. We are currently not open on Sundays for external bookings. As SFU Surrey is part of Central City Mall please refer to their website for mall hours and access. www.centralcity.ca. Earlier openings and later closings can be arranged but extra staff must be booked at an additional cost.
Q: How do I confirm my booking?
You will hear from us within 3 days (Monday-Friday). We may not be able to confirm your request immediately but will be able to give you a good indication of space availability for evening and Saturday events during the Fall, Spring and Summer semesters.
Once space is reserved, you will be sent a room rental agreement. This agreement outlines the conditions of rental and specifics of your event. Facilities and dates are only considered confirmed when we receive the signed rental agreement and Certificate of Insurance from you.
Q: What methods of payment are acceptable?
You can pay for your event by cheque or cash. Applicable taxes will be in effect.
Q: When should I make my payment?
Clients are required to pay the full rental costs in advance.
Q: Do I need to pay a deposit?
No, not normally but depending on the timing and duration of your booking you may be asked for a deposit.
Q: What if I need to cancel my booking?
Notice of cancellations must be submitted in writing. Cancellations will be subject to the following fees: 25% of the License Fee if cancellation is made more than 30 days before the Event date; 50% of the License Fee if cancellation is made between 7 and 30 days before the Event date; and 100% of the License Fee if cancellation is made within 7 days of the Event date.
Q: What catering services are available?
SFU Surrey does not have catering services onsite. All food and beverage must be supplied by a recognized caterer, from a list of approved caterers, who have appropriate permits and licenses. Catering and payment will be arranged by the client directly with the caterer.
Q: What audio and visual services are available?
Each classroom comes equipped with a data projector, speakers, lectern computer and a screen included in the room rental. We provide on-site technical support at an additional cost for the full range of our equipment. Please refer to our Room Descriptions & Rates page.
Q: Can I access the Internet during my meeting or event?
Yes, Simon Fraser University Surrey offers high speed ethernet connections to the Internet from all of its classrooms and lecture theatres. Just indicate that you need it in your request form submission.
Q: Are there computer labs available for group instruction?
Yes, Simon Fraser University Surrey provides excellent computing facilities. Our labs include fully equipped teaching labs for Macintosh or PC instruction. Please refer to our Room Descriptions & Rates page for more information.
Q: How can I publicize my event?
Your event will be included in your weekly event listings. You can put up a sign in our "today's event" sign holders located at the top of the grand staircase and by the parkade doors. The size is a standard 8 1/2 X 11 sheet of paper.
Q: Where can I store materials for my event?
Unfortunately SFU Surrey is not able to provide storage space for meeting and events.
Q: Is there Security at the Surrey campus?
Campus Security is onsite 24/7.Themain security station is located in the WestStone Group Grand Hall on the Mezzanine level. The parking lots are also patrolled 24 hours a day and there is a ‘Safe Walk’ program available for staff and guests for escorts to the parkade or Skytrain. Simon Fraser University cannot assume liability or responsibility for damage or loss of personal property or equipment left in any meeting rooms or public areas.
Q: Where can I find information about parking and public transport?
We are conveniently located on the SkyTrain line across from the Surrey Central stop. Transit schedules can be found at www.translink.bc.ca.
Visitor parking is available on level P5 of the parkade for guests coming to SFU Surrey for lectures and special events.
See Getting to SFU Surrey for directions to the parkade.
All other parking on site is restricted, to faculty, staff, students with passes or shoppers.
Q: When are service staff available?
IT support: 8:00am to 9:45pm
Facilities staff: 7:45am to 5:45pm
IT Support: 8:00am to 5:15pm
Facilities staff: 7:45am to 3:30pm