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Re: Migrating accounts and HSM volumes



Tony,

Thanks for the comments.  I got a bit confused at the end of your note, though.  What has been know to work in all the cases you've seen so far?

Tim Ross
756-6226



From: "Tony Publiski" <tonster@tonster.com>
To: "Tim Ross" <tross@calpoly.edu>
Cc: "zimbra-hied-admins" <zimbra-hied-admins@sfu.ca>
Sent: Monday, August 19, 2013 4:31:20 PM
Subject: Re: Migrating accounts and HSM volumes

Hi Tim,

Unfortunately, you won't be able to simply drop in a new zmmboxmove file.  Support does have a script that can be used to assist in recovering from accounts that have been moved already, but you'll need to upgrade to avoid this.  I wouldn't suggest just relying on the script to get you out of this and buy you time until you can upgrade, as it has not been tested with long-term use like that.  It's known to work in all the cases we've seen so far though.


From: "Tim Ross" <tross@calpoly.edu>
To: "zimbra-hied-admins" <zimbra-hied-admins@sfu.ca>
Sent: Monday, August 19, 2013 7:04:56 PM
Subject: Re: Migrating accounts and HSM volumes

Ryan,

I think you are right.  That bug sounds exactly like the problem.  Unfortunately, I can't upgrade the old and new systems at this point, so maybe Zimbra will be able to give me an updated zmmboxmove file I can use.

Thanks,

Tim Ross
756-6226



From: "Ryan Tandy" <rtandy@sd63.bc.ca>
To: "Tim Ross" <tross@calpoly.edu>
Cc: "zimbra-hied-admins" <zimbra-hied-admins@sfu.ca>
Sent: Monday, August 19, 2013 3:46:47 PM
Subject: Re: Migrating accounts and HSM volumes

Hi Tim,

On 13-08-19 03:20 PM, Tim Ross wrote:
> Unfortunately, neither of these processes apparently reset the Volume ID
> associated with each mail item.  So, we end up with some folders or
> messages that can't be accessed and give a "No Such Volume" error when
> clicked.

If I've understood you correctly and you're currently running 7.2.x,
that sounds like http://bugzilla.zimbra.com/show_bug.cgi?id=79581 which
luckily should be fixed in the next point release...

--
Ryan Tandy - Programmer/Analyst           rtandy@sd63.bc.ca
School District 63 (Saanich)                +1 250 652 7385