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Sharing the Table: Intentional Collaboration among Student-Facing Student Services Professionals

Presenter: Annette Santos, Simon Fraser University


Annette is Director of Student Engagement and Retention at Simon Fraser University where she oversees the planning, development and support of pan-campus student engagement and retention initiatives. She has over 18 years post-secondary experience that include leading a number of successful collaborative inter-professional teams that integrate student support and programming. She was the recipient of the SFU Staff Achievement Award for Innovation in 2014 and is a strong advocate and practitioner of multi-unit collaborations that focus on whole student development and support.

Session Description

Post-secondary environments, for many, represent bureaucratic administrative silos with fixed resource allocation. In this session we will discuss the merits of intentional collaboration among student-facing student service professionals. In addition, we will look at some examples of collaborative case-management; in particular, how they were developed, sustained and have resulted in working collaborations that are efficient, nimble and responsive.  Participants should walk away from the session with actionable items that support creating and sustaining collaborative student-facing work teams. 

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