Many people are unaware that process design principles exist. Yet these principles apply to work flow, information flow and job design, and therefore significantly impact the quality of an organization’s products or services. For that reason, process mapping can be an extremely powerful diagnostic tool for your organization. By analyzing processes, you will not only find process issues but also uncover structural problems, poor controls and people issues. You will learn to tap into employee frustration to fix processes and get to the root cause of quality and timeliness issues.
This workshop will teach you how to pinpoint those processes most in need of immediate attention. Once you’ve diagnosed your process and identified its problems, you'll be able to pick the right improvement technique, including continuous process improvement, process redesign, six sigma, lean techniques and re-engineering. Throughout the workshop, you’ll be able to practise these tools and techniques on your own organization’s real-world processes, and leave with an action plan for improvement and for establishing an environment of ongoing process improvement.
As moving to a process-focused organization requires both a skill set and mindset, you’ll also be coached in leading and facilitating the necessary mindset. You will learn how to select, organize and facilitate process improvement efforts in your own organization, as well as how to overcome the eight major barriers you may encounter.
Note: This is a stand-alone course and it is not a part of any certificate or diploma programs.