Process Mapping and Process Improvement

Many people are unaware that process design principles exist. Yet these principles apply to work flow, information flow and job design, and therefore significantly impact the quality of an organization’s products or services. For that reason, process mapping can be an extremely powerful diagnostic tool for your organization. By analyzing processes, you will not only find process issues but also uncover structural problems, poor controls and people issues. You will learn to tap into employee frustration to fix processes and get to the root cause of quality and timeliness issues.

This workshop will teach you how to pinpoint those processes most in need of immediate attention. Once you’ve diagnosed your process and identified its problems, you'll be able to pick the right improvement technique, including continuous process improvement, process redesign, six sigma, lean techniques and re-engineering. Throughout the workshop, you’ll be able to practise these tools and techniques on your own organization’s real-world processes, and leave with an action plan for improvement and for establishing an environment of ongoing process improvement.

As moving to a process-focused organization requires both a skill set and mindset, you’ll also be coached in leading and facilitating the necessary mindset. You will learn how to select, organize and facilitate process improvement efforts in your own organization, as well as how to overcome the eight major barriers you may encounter.

Note: This is a stand-alone course and it is not a part of any certificate or diploma programs.

Currently not available for registration.

Registration may close up to one week before the course begins. 

Who is this course for?

This course will benefit professionals involved in their organization's business processes, including business analysts, systems analysts, project managers, department heads, managers, supervisors, chief operating officers, process analysts and consultants.  

What will I learn?

After completing this course, you should be able to:

  • Practise and construct a variety of process maps
  • Understand the eight major barriers to process improvement and effective strategies for overcoming them
  • Identify broken processes through 16 telltale symptoms
  • Pinpoint the processes most in need of immediate attention
  • Capture metrics on costs, timing and quality
  • Turn staff frustration into ideas to improve processes, people and systems
  • Eliminate duplication and bureaucracy
  • Delve into the details of tasks and procedures to spot problems
  • Select, organize and lead your process improvement efforts
  • Use powerful design principles to create elegant processes
  • Demonstrate cost savings and return on investment opportunities to senior management
  • Facilitate the mindset that will launch your organization to the next level of performance

How will I learn?

Course concepts will be covered through a combination of theory, best practices, discussion and a hands-on applied assignment/exercise in which you'll apply the tools and methods you've learned on a process from your own organization.

How will I be evaluated?

You will be evaluated on a pass/fail basis using a combination of:

  • In-class individual assignment
  • Participation and attendance

Textbooks/learning materials

You will receive a copy of the instructor’s book, Process Mapping, Process Improvement, and Process Management, to enhance the materials discussed in class.