Kevin Koonar graduated from SFU with a BBA and from Royal Roads University with an MBA. Koonar has had a rewarding career as a customer-focused senior management professional with a passion for sharing his experience and knowledge of defining and delivering business vision and strategies. He has had over 20 years of success in sales and marketing, IT, and operational roles. His experience covers multiple industries including travel and leisure, retail, banking, and insurance sectors in North America, Latin America, Europe and Australia. He maintains an intense focus on guiding organizations to improve the customer experience as well as the bottom line.