Norman Li is a dynamic communications and customer experience professional with 20 years of experience. He focuses on creating and executing business readiness and communication strategies that deliver sustainable results and the best-in-class customer experience. Using his strengths in strategic thinking, stakeholder engagement and collaboration, and progressive leadership, he has supported a variety of go-to-market campaigns, product and service launches, and process enhancement initiatives. He has been a Certified Business Analyst Professional since 2016 and has a BBA from Simon Fraser University’s Beedie School of Business. Norman’s experience covers a diverse range of industries and disciplines such as telecommunications, knowledge management, contact centre support, solid waste management and public transportation.