COVID-19 FAQ for Continuing Studies students

Updated July 28, 2020

The following information is intended to answer common questions unique to SFU Continuing Studies students.

For comprehensive information on SFU’s response to COVID-19, please visit the SFU FAQ page.

Will my in-person class still go ahead?

To protect the health and safety of our community, we are moving the majority of our in-person courses and programs to online-supported delivery through August 31, 2021. We are in the process of updating information on the website for specific courses and programs.

If your course has moved to remote delivery, you will receive instructions on how to access your course before it begins.

If we aren’t able to deliver your in-person course remotely, it will be cancelled or postponed, and we’ll notify you personally. Our usual refund policy will apply in this case.

 

What's the difference between an online course and an online-supported remote course?

Our fully online courses are delivered through Canvas, our online learning management system. You do not need to be online at specific times and can complete your coursework on your own schedule, within the timelines set by the course. The entire curriculum is delivered on Canvas, including readings, videos, case studies, assignments and other materials. You’ll interact with your instructor and classmates by posting to online discussions and using other communication tools within Canvas. 

As a temporary measure during the COVID-19 situation, we have moved most in-person courses to online-supported remote delivery. Our online-supported courses are delivered in real time and require participation during scheduled class times. Instead of attending classes in person, you’ll learn through Blackboard Collaborate, an interactive videoconference platform, which you'll access through Canvas. You’ll participate in live virtual sessions with your instructor and classmates, and depending on the course, you may also engage in readings, in-class exercises, case studies, individual and group assignments, and other learning activities delivered through Canvas. Full-day sessions will include built-in time for offline activities and regular breaks.

Can I choose to wait until my course is offered in-person again?

Our priority is to ensure all students can complete their learning as planned. As we don’t know exactly when in-person classes will resume, we encourage you to remain registered in your course to ensure you can continue your studies. 

Will I get a refund if I don’t want to continue my course?

To receive a refund, email your refund request to learn@sfu.ca at least five business days before your course start date. Please note our refund policy does not allow for refunds on courses in progress or if your request is received less than five days before a course begins. However, we recognize these are extraordinary times and will consider one-time exceptions to this policy in exceptional circumstances.

How will I receive my refund?

Your refund will be issued using the original payment method. 

Now that my class is offered remotely, will published session dates and times remain the same?

We will do our best to ensure that we meet published timelines as we restructure your coursework for remote delivery. In a few cases, we may need to adjust dates or times, and we will be sure to notify you of these changes in advance.

What equipment do I need to continue my studies online?

You will need a computer that is connected to the Internet so that you can access Canvas, our online course management system. You can check if your browser is compatible with Canvas by accessing Canvas guides here. We recommend you use Google Chrome or Firefox.

Also, you will need to enable your computer’s audio and microphone to participate in any live sessions offered through the Blackboard Collaborate virtual platform (within Canvas). You can check if your computer is compatible with Blackboard Collaborate here.

I’m having trouble logging in to my course. Where can I get help?

Be sure you are logging in to Canvas from the Continuing Studies login site. If you’ve forgotten your password, you can change it from the same site. For more help, visit our FAQ and Technical Support page.

Will exams continue online?

We’ve delivered courses and programs online for many years and will implement proven strategies for online exams. We are working with instructors to ensure that all exams will be delivered as planned. 

When can I register for Liberal Arts and 55+ fall courses?

We will offer a new selection of remotely delivered Liberal Arts and 55+ courses this fall. We will announce details in mid-August, and once registration opens, it will remain open until classes fill. 

Are all your public events cancelled?

Following guidelines for social distancing to protect the health and safety of our community, our regular in-person events such as Lunch Poems and Philosophers’ Café have been suspended until further notice. If you’ve registered for an upcoming in-person event, we will email you with an update on its cancellation or postponement.

Where can I get my transcript if your office is closed?

Our staff are working remotely and can continue to send transcripts by email. To request your transcript, please complete the online form.

What campus services are still available?

For the most up-to-date information regarding changes to campus services and amenities, check the SFU COVID-19 FAQ website.

What services are available to support my well-being? 

A number of health and wellness resources are provided on the SFU COVID-19 website. This includes free access to MySSP (Student Support Program), which offers immediate and confidential counselling support anywhere in the world by phone or through the downloadable app.

In addition, the provincial government recently introduced Here2Talk, a program providing B.C. post-secondary students with access to free, confidential counselling and community referral services, available 24/7 via app, phone and web.

How can I contact Continuing Studies?

While all our staff are working remotely, you can continue to reach us at learn@sfu.ca or 778-782-8000 (or toll-free 1-844-782-8877) during regular office hours (Monday to Friday, 9 a.m. to 5 p.m. PT).