Service Requests

New Service Request Guidelines

November 05, 2013
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Due to the large volume of new service requests and service request cancellations, we are changing our service request guidelines:

  • Please submit all service requests at least 2 weeks prior to the date of the event.
  • If you wish to cancel your request, please notify us at least 7 business days before the event date by phone or by email.
  • If you don't provide at least 7 business days' notice, the following cancellation fees may apply:

$100 for a webcast request, $50 per camera for a filming request cancellation.

If you have any questions, concerns, or suggestions regarding these changes, please contact
Philip Pistruga: 778.782.9379, creative-services@sfu.ca