Marketing & Engagement Assistant

Apply by October 08, 2021

Start Date:     October 2021

Supervisor:     Stephanie Hall, Communications Manager

Length:         Temporary Full Time (35 hours/week), October 2021 – March 2022 (exact dates TBC)

Salary:         $22/hr (plus benefits and professional development funding)

Hours:         7/hrs per day

Location:     Hybrid working remotely and in office (3205-515 West Hastings Street)

Closing Date: October 8, 2021

 

About the SFU Morris J. Wosk Centre for Dialogue:

Fostering understanding and positive action through dialogue and engagement

Simon Fraser University’s Morris J. Wosk Centre for Dialogue fosters shared understanding and positive action through dialogue and engagement. As a trusted convener and hub for community initiatives, we have engaged hundreds of thousands of citizens and stakeholders to create solutions for critical issues such as climate change, democracy & civic engagement, peace & security, inter-cultural dialogue, urban sustainability and health. The Centre actively connects the university and community partners to exchange knowledge and work towards shared objectives, and supports student success through the Semester in Dialogue and other experiential education opportunities.

 

Position Description:

As the Marketing & Engagement Assistant, you will be a key member of a dynamic team, supporting the implementation of strategic communication initiatives and assisting to build the Centre’s reputation as a global centre for knowledge and practice.

Working with the Centre’s Communications Team, the Assistant will provide operational support to the Centre’s regular outbound communications including sourcing and writing copy for the Centre’s eight social media accounts, assisting with the design and creation of our mass emails, and support the next phase of website development and content management to keep the Centre’s new website up-to-date. The Assistant will also be responsible for supporting ongoing projects at the Centre that can come in the form of releasing new research and findings, doing promotion and outreach for events and programming, providing marketing support to the Semester in Dialogue program, or providing technical support to other programming areas in the Centre on an as-needed basis. The Assistant will be part of regular team meetings where they will discuss and contribute to team brainstorming sessions on new ideas for broadening and deepening reach and engagement with the Centre’s target audiences as well as contributing to shaping the Centre’s evolving communications strategy.

A successful candidate is someone who thrives in a fast-paced project-based work environment where timelines and tasks can shift and be reprioritized quickly and frequently. They enjoy exploring innovative ideas and new ways of connecting with and building relationships with others in the digital sphere – both within the Centre’s network and beyond. They enjoy and are excited by social media and are interested in how content creation can contribute to growing an organization’s reputation. They have a knack for technical tasks and are happy to work (and learn) in the detailed backend of a website CMS and mass email HTML. They know what it means to show initiative and take the next step toward achieving a communications plan’s stated goals and receive feedback in an iterative process.

Applicants should have a keen interest in working in dialogue and convening as well as with a range of local, national and international partners. A successful candidate will join a collaborative work environment, receive direct mentorship from the Communications Manager, as well as networking and professional development opportunities.

 

Responsibilities:

  • Social Media: Creating and scheduling content, monitoring feeds, posting per the Centre’s social media strategy updating and maintaining the social content calendar
  • Mass Email (e.g. newsletters): Drafting content, managing layout and soliciting information from various teams and individuals across the Centre as required
  • Website: Assisting with content management and remaining content migration ensuring that web pages comply with appropriate policies, guidelines, design and standards
  • Targeted Outreach: Researching, collecting and organizing key contacts and list-building of key stakeholders in departmental CRM database (Maximizer)
  • Promotion: Supporting promotion for events, programs and partner initiatives
  • Analytics: Preparing and tracking metrics using analytics platforms (e.g. Google Analytics, HootSuite) to examine performance of webpages, posts and content, per the Centre’s communications strategy
  • Administrative Tasks as required: assisting with further documenting and developing the various components of the Centre’s communications strategy

 

Qualifying Strengths and Skills:

  • Current SFU student or recent alumni
  • A strong knowledge and experience with social media channels
  • Good knowledge of web maintenance (e.g., AEM, HTML, CSS, SEO are assets)
  • Good ability to self-manage with an ability to multi-task, manage deadlines and thrive in a fast-paced environment
  • Willingness to learn and build relationships with a high degree of professionalism
  • An advanced knowledge of Word, PowerPoint, Excel as well as basic graphic design skills (e.g. Canva, or simple InDesign work)
  • Exceptional written and verbal communication skills
  • Willingness to be part of a Centre-wide journey to apply a justice, equity, diversity, and inclusion lens to work performed.
  • Experience hosting and interacting in an online Zoom format; ability to use Zoom, Slack, and email on a daily basis
  • Preferred knowledge of good practices for inter-cultural engagement, including cultural literacy in the norms of multiple communities in Metro Vancouver and Canadian contexts
  • Preferred experience in creating culturally appropriate spaces for engagement between Indigenous and non-Indigenous peoples, including knowledge of social and historical contexts
  • Preferred experience working with groups traditionally under-served by government or facing barriers to participation, including personal lived experience and/or experience in implementing participatory engagement processes

 

SFU is committed to employment equity, welcomes diversity in the workplace and encourages applications from all qualified individuals including women, members of visible minorities, Aboriginal persons and persons with disabilities.

Please email your cover letter and resume in one attachment to dialogue@sfu.ca.