Importing & Exporting

All goods purchased by Simon Fraser University from vendors outside Canada are subject to clear Canada Customs at the border or airport. Simon Fraser University, as the Importer of Record for the University, is responsible for customs compliance and clearance of goods crossing the Canadian border.

CBSA (Canada Border Service Agency) is the federal government department responsible for ensuring compliance with Canada’s tax, trade and border regulations. CBSA reserves the right to inspect shipments at the importer’s expense. It may also deny entry of a shipment into Canada, seize the contents, or request additional information.

If SFU is found non-compliant, CBSA may levy financial penalties under the Administrative Monetary Penalty System (AMPS). In order to avoid potential penalties, SFU needs to ensure that all customs entry and export documents are accurately completed.

As such, you should only sign for deliveries of shipments you have ordered or are expecting. By signing for a shipment, you are accepting total liability for all potential related charges including taxes, duty and brokerage fees.

Thompson, Ahern & Co. Limited shipments inbound and outbound require a Purchase Order issued by SFU Procurement Services. Create a requisition for the estimated value of the goods, shipping, taxes, and duties. Contact Rita Narovlyansky ( for more details.

For Thompson Ahern inquiries, contact:

Suzanne Drummond
Clearance Processing Lead
Thompson, Ahern & Co. Limited
Toll free 1-866-778-4460

Team T
Tahoco Logistics Inc
Toll free 1-866-778-4460  

Suzanne Drummond
Clearance Processing Lead
Thompson, Ahern & Co. Limited
Toll free 1-866-778-4460

Click here for a list of forms needed for customs clearance.


SFU has a number of accounts with various couriers as outlined below. For information on setting up an account or accessing preferred pricing, please contact Rita Narovlyansky at or 778-782-4388. 

If you are receiving a shipment, please ensure the shipper includes the following information on the commercial invoice: recipient name, contact name, detailed description of goods, SFU department and address


Progressive- To schedule a pickup, call 604-273-3344. Please note you will need to provide a GL code for billing during the call.

T Force – To create an online shipping account, please email or call Rita Narovlyansky at or 778-782-4388. Your GL code will need to be entered when scheduling a pickup. 


FedEx  - Please contact Rita to have a shipping account created.

Purolator - Create an online shipping profile under SFU's account number


DHL - Create an online shipping profile under SFU's account number

FedEx - Please see above


For a freight quote, please contact Rita Narovlyansky.


  • Please refrain from using Canada Post as clearance rates are higher
  • Please provide our broker information to any carrier who is requesting authorization to clear for SFU
  • Ensure SFU is listed on the invoice to avoid shipments being mistaken for personal shipments

SFU Business #11852 0725 RT0001

Discovery 1 1625
8888 University Drive
Burnaby, BC V5A 4W9

Hours: Monday - Friday
Weekends & Holidays: Closed
General enquiries

If you need assistance, visit Contact Us or email or
phone us (778) 782-8008