About LiveHelp in the Department of French

This is a secure online instant messaging system where you can chat with the advisor. Students will be assisted on a first come first serve basis, based on log-in time. LiveHelp is particularly useful for students who cannot make it during drop-in advising hours at the Burnaby campus but need a faster response than email.

Instructions for Use

*** You can only log on during posted LiveHelp hours. ***

  1. Click here (or go to
  2. Log in using your SFU computing ID and password
  3. Click on groups
  4. Select French Student Advising
  5. Wait in the queue until you receive a message from the advisor!

Important Information

  • Before speaking with the advisor please email your advising transcript to This can be found on the Student Information System.
  • Please note that all conversations are recorded and a chat transcript can be emailed to the advisor once the conversation has ended.
  • If you do not respond to a message from the advisor within 3 minutes, you will lose your spot in the queue.