Customer Relations & Service Excellence

At SFU, the ability to develop superior customer service skills and excellent relationships is a critical element in ensuring a feeling of employee and student success.

Resources

LinkedIn Learning courses

Note: To be able to access the links, please be logged in to LinkedIn Learning, or create an account if you don’t already have one.

Customer Service Foundations

Customer Service Foundations (1hr 32m, Refresher)

Phoned Based Customer Service

Phone Based Customer Service (48m, Intermediate)

Listening to Customers

Listening to Customers (16m, Beginner)

Empathy for Customer Service Professionals

Empathy for Customer Service Professionals (20m, Beginner)

Writing Customer Service Emails

Writing Customer Service Emails (1hr 6m, Beginner)

Building Rapport with Customers

Building Rapport with Customers (27m, General)

Articles