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One I.S. vision

Our shared future for all IT at SFU requires unification of the vast and diverse array of people, processes, data, and technologies together into a seamless system. We refer to this vision for all Information Systems (I.S.) at the University as One I.S. Creating One I.S. requires integration of our core administrative systems, development of a single integrated teaching & learning ecosystem, and implementation of a unified research computing environment.

Integrating our administrative systems requires development of interfaces linking our independent PeopleSoft system silos and developing tools to ensure they work together as a single system. It means creating a shared database capability to ensure the University makes decisions based on a single source of the data truth.

We will integrate our various teaching and learning tools onto a set of consistent platforms that are tightly integrated. By using a consistent information system architecture, we will provide the best support possible to the University’s teaching and learning mission.

Improving service to our researchers starts with unifying our research computing environment into an understandable collection of services that are consistent, easy to find, and well supported. Our strategic emphasis to be the preeminent leader in Canadian research computing demands exceptional effort from IT Services.

To achieve this vision, close cooperation and collaboration across all information systems providers throughout the University is required. This vision of unified information systems also requires significant internal improvements within the IT Services organization. The core values defined in the next section are the principles that will drive these improvements.

Core values

The One I.S. Strategic Plan is based on the following core values. These values were derived from a University wide consultation about the future of information systems at SFU.

Client Service

We will foster a culture of service first and engage proactively and directly with our clients to understand and support all of their information systems requirements.

Information Security

We will promote a culture of security throughout the University and do our utmost to ensure the online safety and security of SFU. Protection and mitigation from cyber security risk and continually improving information security is a matter of survival.

Collaborative Partnerships

We will be engaged in all decisions about information systems at the University, focus on technology outcomes by leveraging information systems to augment human interaction to make it more valuable and productive, and actively employ a socialization process for all information systems changes, projects, and innovations.

Seamless Integration

Business requirements will drive softwarebased systems, enterprise and local information systems will work together seamlessly, and we will deliver and maintain a single integrated source of data for decision-making to enable people at all campuses to seamlessly work, teach, learn, and research together.

Organizational Agility

We will continuously improve and evolve our processes, adapt to digital disruption, balance the demand for information systems with financial sustainability through prioritization and university-wide stewardship, and invest in our people to sustain demands for increasing value from information systems.

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