Create a more engaged university by delivering a consistent client experience while minimizing the administrative burden of our mission related work.

1. Align strategic direction, resource allocation, and work prioritization with University decisions by:

  • Ensuring our stewardship, planning, project management, change advisory, and other management processes facilitate well-informed client decisions
  • Building collaborative relationships with clients to ensure positive dialogue and information flow
  • Prioritizing a client centric account management process to implement and support information systems
  • Embedding a client-first spirit into all information systems support and development processes

2. Continuously improve the quality of all of our systems to meet the evolving expectations and needs of our clients by:

  • Delivering intuitive digital experiences that don’t require our clients to re-learn systems every time they use them
  • Escaping major overhauls of administrative systems by implementing incremental upgrade services
  • Maintaining current vendor release levels in core administrative systems technology
  • Replacing monolithic systems with agile systems that can be easily adopted to meet shifting institutional needs and new innovations in technology
  • Ensuring tighter integration between systems, services, and workflows designed to improve administration, teaching and learning, and community engagement processes
  • Adhering to better practices for application integration


3. Provide a common data access service and single source of data that the entire university can use for administration, learning, research, and decision-making by:

  • Implementing all systems using only dependable and authoritative data sources
  • Applying University data governance and data access principles and policies to protect the usage, integrity, and quality of data in the system of record
  • Building a data warehouse that creates a single authoritative source of data
  • Providing the appropriate tools for the vast array of analytical and decision-making needs at SFU
  • Defining an enterprise data model that enables the new adaptive service model


4. Accelerate community engagement by:

  • Strategically implementing application programming interfaces (APIs) to facilitate multi-channel and external community development activity
  • Expanding our mobile strategy to engage with our students and other clients by delivering services via technology mediums they want to use
  • Optimizing client processes as part of any systems implementation
  • Investing time and effort in planning to ensure our information systems investments accurately address client needs


5. Improve and introduce integration technologies required to operate an organization of the scope and depth of SFU by:

  • Enhancing our identity management services to facilitate employee on-boarding, change-boarding, and off-boarding processes
  • Delivering collaboration tools to facilitate internal communication and cooperation