Can I buy a different model or customize Specs (RAM, SSD, etc)?

Yes, we can obtain quotes for purchasing for:

  • Different device model
  • Different specs (RAM, SSD, accessories, or options)

In addition to our partners Microserve and Simply Computing, approved vendors also include:

  • Apple Education Store - promotional free items not available on enterprise purchases
  • Dell Premier - we recommend the enterprise lines Optiplex (desktop) and Latitude (laptop)

If you'd like something custom from Apple or Dell send us a screenshot for an enterprise quote.

How do I make a warranty claim for an item I purchased?

Warranty claims can be made with either your local support points or via enterprise IT support.

To request warranty support, please provide the following information:

  • Device make and model
  • Identification number: service tag number, serial number and asset tag
  • Detailed description of the issue

Repairs are initiated by local IT support or enterprise IT support using the following methods:

Microserve eStore Accounts & Data Privacy

  • The Microserve eStore servers stores account data in the United States but remains FIPPA compliant.
  • However, if you ship directly to a staff or faculty member's home address you will need their express permission. Home addresses are considered personal information and wll be stored outside of Canada if used in the Microserve eStore.

COVID-19 Shipment Addresses

During COVID, IT Services is able to accept shipments to SFU's Vancouver, Surrey and Burnaby locations. If you prefer to pick-up your items at one of our campus locations please use the following shipment addresses. 

IT Services - 1001 Strand Hall
Simon Fraser University
8888 University Drive
Burnaby, BC  V5A 1S6

Attn: Corey Kirk 778-782-2127
Mon-Thr 8:30 - 12:00 & 1:00 - 4:30

IT Services - Surrey Campus
Simon Fraser University
250-13450 102 Ave
Surrey, BC  V3T 0A31

Attn: Camille Drexl 778-782-8468
Mon-Fri 9:00 - 1:00

IT Services - Vancouver Campus
Simon Fraser University
1300 - 515 W Hastings St.
Vancouver, BC V6B 5K3

Attn: Kevin Ang 778-782-5030
Mon-Fri 9:00 - 3:00