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Introducing ServiceHub

ServiceHub is our new one-stop portal for you to interact with IT Services about the services you are interested in.

If you need assistance with a service, request for support at servicehub.sfu.ca.

Multi-Factor Authentication

 

Extra layer of protection for your account

SFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code). 

By using MFA, your digital identity, data, and access to systems are still protected even if your password is compromised.

Who needs to set up MFA? 

MFA enrollment is required for all faculty, staff and students.

  • All faculty and staff at SFU are required to enroll in MFA. If you are a new employee (including TAs and RAs), enroll in MFA as soon as possible to maintain your access to SFU online services.
  • All new students are required to enroll in MFA by the end of your first semester. We recommend you visit the student guide and enroll early to maintain your access to SFU online services.
  • All sponsored accounts will be required to enroll in MFA by March 31, 2022. We recommend enrolling early to maintain your access to SFU online services. Sponsored account users should visit the sponsored account MFA page for details.
  • All retirees will be required to enroll in MFA by June 30, 2022. We recommend that you enroll in MFA as soon as possible to maintain your access to SFU online services.
  • All other accounts, including current students and alumni will be required to enroll in MFA during 2022 (finalized dates are pending).

Which SFU applications are protected by MFA?

Currently, MFA at SFU is implemented for web applications that use SFU's Central Authentication Service (CAS) for authentication. You will be prompted for your MFA code when you sign into most web applications and/or services at SFU, including:

CAS-PROTECTED WEB APPLICATIONS

  • goSFU, Canvas
  • FINS, myINFO
  • SFU Mail (via a browser)
  • Zoom
  • Microsoft 365 (via web portal)
  • SharePoint
  • AEM (author.sfu.ca)
  • SFU Maillist (maillist.sfu.ca)
  • Research Ethics Application system (Kuali)

OTHER SERVICES (NON-BROWSER)

  • SFU VPN
  • Remote Desktop

Note: Future services at SFU will require you to be enrolled in MFA. More details will be announced with the new services.

Do I need to have cellular service or data coverage to use the MFA Applications?

No; Aside from the initial app download, TOTP MFA applications do not require any internet connection, cell service, or data coverage to display the MFA codes.

Note: TOTP (Time-based One-time Password) protocol for multi-factor authentication requires a time-based (30 second) code that the user must enter. It changes every 30 seconds to maximize security.

 

Set up MFA

The initial setup includes three parts which will take approximately 5 minutes.

Have different needs? Here are some role-specific guides:

Manage MFA settings

You can manage the following MFA settings using the  SFU MFA Management App:

  • Change your MFA device,
  • Change your MFA mobile app,
  • View or generate emergency login codes, and
  • View or remove the browsers you authenticated to “remember you”.

Have questions? Please see our collection of FAQs.

Need additional assistance?

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