Introducing ServiceHub

ServiceHub is our new one-stop portal for you to interact with IT Services about the services you are interested in.

If you need assistance with a service, request for support at

Multi-Factor Authentication


Extra layer of protection for your account

SFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code). 

By using MFA, your digital identity, data and access to systems are still protected even if your password is compromised.

Who needs to set up MFA? 

MFA enrollment is required for the following SFU computing accounts:

  • Faculty and staff (including TAs and RAs)
  • New SFU students (required to enroll in MFA by the end of your first semester)
  • Sponsored accounts
  • Retirees
All other existing accounts who haven't enrolled in MFA, including some current students and alumni, will be required to enroll in MFA at a later date.

Which SFU applications are protected by MFA?

Currently, MFA at SFU is implemented for web applications that use SFU's Central Authentication Service (CAS) for authentication. You will be prompted for your MFA code when you sign into most web applications and/or services at SFU, including:


  • goSFU, Canvas
  • FINS, myINFO
  • SFU Mail (via a browser)
  • Zoom
  • Microsoft 365 (via web portal)
  • SharePoint
  • AEM (
  • SFU Maillist (
  • Research Ethics Application system (Kuali)


  • Remote Desktop

Note: Future services at SFU will require you to be enrolled in MFA. More details will be announced with the new services.

Do I need to have cellular service or data coverage to use the MFA Applications?

No; Aside from the initial app download, TOTP MFA applications do not require any internet connection, cell service, or data coverage to display the MFA codes.

Note: TOTP (Time-based One-time Password) protocol for multi-factor authentication requires a time-based (30 second) code that the user must enter. It changes every 30 seconds to maximize security.


Set up MFA

The initial setup includes three parts which will take approximately 5 minutes.

Have different needs? Here are some role-specific guides:

Manage MFA settings

Have questions? Please see our collection of FAQs.

Need additional assistance?

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