- Get help
- Announcements & alerts
- Service outages
- Security alerts
- Major initiatives
- SFU works toward keeping devices out of landfills
- A journey to improved WiFi
- Expanded gender identity options for students within goSFU
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- Information security
- Anti-Spam (CASL) Compliance
- Data security standard
- Desktop Security
- Identity Protection
- Phishing Scams
- How to stay safe online
- Security hygiene
- Tips for safe computing
- Travelling with technology
- Keeping Your Personal Information Safe During the Holidays
- Don't get caught by a phishing scam
ServiceHub is our new one-stop portal for you to interact with IT Services about the services you are interested in.
If you need assistance with a service, request for support at servicehub.sfu.ca.
Extra layer of protection for your account
SFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).
By using MFA, your digital identity, data, and access to systems are still protected even if your password is compromised.
Who needs to set up MFA?
MFA enrollment is required for all faculty, staff and students.
- All faculty and staff at SFU are required to enroll in MFA. If you are a new employee (including TAs and RAs), enroll in MFA as soon as possible to maintain your access to SFU online services.
- All new students are required to enroll in MFA by the end of your first semester. We recommend you visit the student guide and enroll early to maintain your access to SFU online services.
- All sponsored accounts will be required to enroll in MFA by March 31, 2022. We recommend enrolling early to maintain your access to SFU online services. Sponsored account users should visit the sponsored account MFA page for details.
- All retirees will be required to enroll in MFA by June 30, 2022. We recommend that you enroll in MFA as soon as possible to maintain your access to SFU online services.
- All other accounts, including current students and alumni will be required to enroll in MFA during 2022 (finalized dates are pending).
Do I need to have cellular service or data coverage to use the MFA Applications?
No; Aside from the initial app download, TOTP MFA applications do not require any internet connection, cell service, or data coverage to display the MFA codes.
Note: TOTP (Time-based One-time Password) protocol for multi-factor authentication requires a time-based (30 second) code that the user must enter. It changes every 30 seconds to maximize security.
Set up MFA
The initial setup includes three parts which will take approximately 5 minutes.
Have different needs? Here are some role-specific guides:
Manage MFA settings
You can manage the following MFA settings using the SFU MFA Management App:
- Change your MFA device,
- Change your MFA mobile app,
- View or generate emergency login codes, and
- View or remove the browsers you authenticated to “remember you”.
Have questions? Please see our collection of FAQs.
Need additional assistance?