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Introducing ServiceHub
ServiceHub is our new one-stop portal for you to interact with IT Services about the services you are interested in.
If you need assistance with a service, request for support at servicehub.sfu.ca.
Multi-Factor Authentication
Extra layer of protection for your account
SFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).
By using MFA, your digital identity, data and access to systems are still protected even if your password is compromised.
Who needs to set up MFA?
MFA enrollment is required for the following SFU computing accounts:
- Faculty and staff (including TAs and RAs)
- New SFU students (required to enroll in MFA by the end of your first semester)
- Sponsored accounts
- Retirees
Do I need to have cellular service or data coverage to use the MFA Applications?
No; Aside from the initial app download, TOTP MFA applications do not require any internet connection, cell service, or data coverage to display the MFA codes.
Note: TOTP (Time-based One-time Password) protocol for multi-factor authentication requires a time-based (30 second) code that the user must enter. It changes every 30 seconds to maximize security.
Set up MFA
The initial setup includes three parts which will take approximately 5 minutes.
Have different needs? Here are some role-specific guides:
Manage MFA settings
You can manage the following MFA settings using the SFU MFA Management App:
Have questions? Please see our collection of FAQs.
Need additional assistance?
- Faculty/staff: contact your department’s IT staff or visit ServiceHub to request for help.
- Students: request help at the ServiceHub for general inquiries or the Centre for Accessible Learning (CAL) for inquiries regarding accessibility accommodations for MFA.
Required for
View on ServiceHub
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