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Refund policy

Pages that aren’t successfully printed will be refunded automatically, as PaperCut can detect if a print job is successfully delivered.

Refunds will only be provided on the following basis:

  • Fading or streaked printer tone: Document has to be produced at time of claim.

  • Lost print jobs due to printer hardware failure where job does not resume printing.

Refunds will not be provided for:

  • Unspent balance in your Papercut account. (You can, however, transfer your account balance to another SFU or FIC student.)
  • Wrong print job or print job settings.

How to request a refund 

  1. Log into your Papercut account at www.sfu.ca/papercut
  2. Click on 'Recent Print Jobs'
  3. Navigate to the print job in question 

If your job did not print click 'request refund' and provide a detailed explanation.

If your job printed, however the quality is poor, request a refund and bring the document to the nearest help desk for a refund. 

How to transfer balance to another SFU or FIC student 

  1. Log into your Papercut account at www.sfu.ca/papercut
  2. Click on 'Transfers'
  3. Enter $ amount and computing ID of recipient to transfer funds 

Funds will remain in the printing account for one year after graduation after which the print account will be deleted. (Funds in default and Dining Hall account will not be refunded or transferable.)