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Introducing ServiceHub

ServiceHub is our new one-stop portal for you to interact with IT Services about the services you are interested in.

If you need assistance with a service, request for support at servicehub.sfu.ca.

SFU Vault

SFU vault is a cloud storage system

SFU Vault Licensing Changes

Effective January 31st, 2022, SFU Vault’s vendor support license will expire. Nothing will change within SFU Vault, and it will remain fully supported by IT Services. The only change you will see is an unlicensed notice while logging in to the SFU Vault web portal and IT Services will no longer be able to increase your storage limit.

As we prepare to replace SFU Vault in early 2023, we will provide advanced notice and support for those who need help moving to alternative solutions. We encourage you to explore OneDrive and MS Teams as choices for file collaboration and storage within the university.

For more information, and steps on how to migrate files from SFU Vault, visit the page on SFU Vault migration.

SFU vault provides easy file sharing between teams or individual users to assist in the various projects undertaken by university members and to foster collaboration from external access points. You only need internet connectivity to manage files in the cloud storage system. 

All SFU files uploaded into the system will be protected under the BC Freedom of Information and Protection of Privacy Act (FIPPA), which alleviates any risk of storing sensitive information within US-based cloud storage providers such as Dropbox, Google Drive.

Backups and Restores in SFU Vault

SFU Vault is a multi-device, cloud file synchronization service, but it is not a replacement for good backups.

If you or your device makes destructive changes to files, those destructive changes may also be synchronized. In many cases, SFU Vault's file versioning and access to recently deleted files may be able to help recover accidentally "lost" or damaged files; however, the ability to recover files is limited by the amount of space free in your personal SFU Vault quota and other factors. 

SFU Vault enables storage of and access to files in the cloud across devices. While synchronizing your files to multiple devices may provide additional resiliency in some circumstances (hard drive failure on one machine, for example), not all cases of file loss can be addressed by file synchronization. For that reason, we do not recommend that SFU Vault be used as your only method of keeping your data safe.

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