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INSTALL THE FORTINET VPN APP

MFA IS REQUIRED TO ACCESS SFU VPN

Your SFU account must be secured with SFU Multi-Factor Authentication to use SFU VPN.

Choose your operating system (OS) and follow the instructions to install:

Step 1

Download FortiClient VPN client.

If you are using an SFU Managed Windows device then the FortiClient VPN app should already be installed. If missing, it is available via SFU's Software Centre app on your device.

Skip to step 6 if the VPN client is already installed.

Step 2

Locate the file after you have downloaded it from the link above and double click to launch.

If you are using an SFU managed device, and are not an administrator, please reach out to your local IT contact point.

Step 3

Accept the “License Agreement” and click Next.

Step 4

Then click Install.

Step 5

After the installation is complete you will see the “Finish screen” click on Finish.

Step 6 

Launch the FortinetClient app from the System Tray and select the acknowledgement box, then click "I accept".

Step 7

Configure the VPN client using the settings below and hit Save.

VPN Type: SSL-VPN
Connection Name: SFU VPN
Remote Gateway: vpn.its.sfu.ca
Port: 10443
Client Certificate: None

IMPORTANT: ENSURE THAT "CUSTOMIZE PORT" IS SELECTED.

Step 8

Enter your Computing ID and password, then click Connect.

Step 9

A final prompt for your SFU Multi-Factor Authentication (MFA) code will appear. Grab your MFA phone app or hardware token and enter your MFA code in the box next to Answer, then press Okay

Reminder: Your SFU account must be secured with SFU's Multi-Factor Authentication to use SFU VPN. If you haven't enrolled in Multi-Factor Authentication, then complete our setup steps.

Step 10

Make sure to you are connected to the VPN everytime it's needed. The VPN disconnects when your computer is idel or sleeps. Unlike Wi-Fi, it does not re-connect automatically.

Log in to SFU VPN using the 6-digit MFA code displayed on your MFA app or hardware token.

You can tell you are connected to SFU VPN, when this dropdown menu shows "Disconnect SFU VPN".